£400 billion of wealth set to cascade from parents to children

18th April 2017 Consumer Collections |

New research from insurer Royal London has found that over £400 billion in wealth being held by Britain’s grandparents is set to cascade down through the generations to the benefit of Millennials in the coming years.   Although most of the wealth held by the grandparents’ generation will be passed on initially to their baby boomer…

Read more

Typical household will be £500 worse off in 2017

18th April 2017 Consumer Collections |

New forecasts by economics consultancy the Centre for Economics and Business Research (Cebr) – show that the UK economy will grow by 1.7% in 2017, only marginally behind last year’s 1.8% growth. However, underneath this headline figure, which is bolstered by an improving outlook for exports, is a rapidly deteriorating picture for household finances, with…

Read more

FCA publishes its Business Plan

18th April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has published its Business Plan and Mission. The Mission gives firms and consumers greater clarity about how the FCA prioritises its interventions in financial markets. For the first time, the FCA has also published its Sector Views, which highlight the issues and developments the FCA sees in the sectors it regulates.…

Read more

Credit Union merger completed

18th April 2017 Consumer Collections |

A new credit union office has opened in Kendal The newly re-branded Penrith Office of Eden & South Lakeland Credit Union will open soon. It has come about following the successful completion of a merger between South Lakeland Credit Union and EdenSave Credit Union. Adrian Rush, Chair of Eden and South Lakeland Credit Union said “This…

Read more

Payday Lender enters administration

18th April 2017 Consumer Collections |

Payday firm CFO Lending has entered administration. Last year the company entered into an agreement with the Financial Conduct Authority (FCA) to provide over £34 million of redress to more than 97,000 customers for unfair practices. The redress consists of £31.9 million written-off customers’ outstanding balances and £2.9 million in cash payments to customers following findings that…

Read more

Nottingham Building Society appoint new FD

13th April 2017 Consumer Collections |

Nottingham Building Society has appointed Dan Mundy will be appointed as its new Finance Director. Mundy will join from the Co-operative Bank where he held the position of director of finance and will succeed Ashraf Piranie who recently left the society to joined West Bromwich Building Society.  Prior to joining the Co-operative Bank, Mundy has held senior roles…

Read more

Cabot Credit Management appoints Digital Development Director

13th April 2017 Consumer Collections |

Cabot Credit Management (CCM) has appointed Phil McGilvray as its Operational and Digital Development Director – Debt Purchase. McGilvray, who joins after 19 years in various roles at American Express more latterly as General Manager and Vice President, International Cards, will be responsible for overseeing CCM’s debt purchase business’s digital strategy. This will include the…

Read more

EDF announces second price rise in 6 months

13th April 2017 Consumer Collections |

EDF Energy has announced a rise in its standard variable electricity and gas tariffs. EDF will raise the price of its standard variable dual fuel tariff by 7.2% (£78) in June. EDF Energy CEO Vincent de Rivaz said: “I know that price rises are never welcome, but the industry is facing significant cost increases. To…

Read more

April 2017: Money Statistics

12th April 2017 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for April 2017: Personal debt in the UK People in the UK owed £1.524 trillion at the end of February 2017. This is up from £1.476 trillion at the end of February 2016 – an extra£964.450 per UK adult. Based on February 2017 trends, the…

Read more

Interest rates on Loans double the advertised APR

12th April 2017 Consumer Collections |

Someone taking out a personal loan pays on average twice the advertised APR according to the analysis of loan interest rates by The Centre for Economic and Business Research (CEBR) on behalf of Saga Money.  The average loan APR available on the High Street is 3.5%, but Bank of England data shows that effective interest…

Read more

Consumers in the East of England worst hit by energy price hikes

12th April 2017 Consumer Collections |

New MoneySuperMarket analysis reveals the recent price hikes from five of the Big Six energy companies could cost British bill payers £1bn collectively, with households on standard variable tariffs in the East of England worst hit by rising bills of an average of £88 each – more than any other area in the UK. Bill…

Read more

Report: It now takes over 30 years to save for a house deposit

12th April 2017 Consumer Collections |

The Money Charity has released statistics which show that it would now take 30 years to save for a deposit for a home. Releasing their latest Money Statistics the report finds that historically low saving rates and negligible returns on deposits make home ownership an ever more distant dream for many. If someone on the average…

Read more

FEATURE: “Compliance and Close Customer Communications” – Why Speech Analytics Drives Collections Success

11th April 2017 Consumer Collections |

New market and regulatory forces are having a major impact on the UK debt collections sector. The industry is going through a transitionary phase and as a result, businesses are having to shift their operational focus and adapt their business models. One of the biggest changes has been in the nature of the regulatory environment.…

Read more