Card spending up by £5 billion year on year

20th March 2017 Consumer Collections |

The UK Card Payments Association has releases the latest card expenditure statistics for January 2017. Highlights include: Payment card spending in January 2017 was £57.1 billion, up by £0.5 billion (0.8 per cent) on December pending was up by £5 billion year on year The number of purchases reached a new monthly record of 1.3 billion…

Read more

Cabot Credit Management wins Customer Service Award

20th March 2017 Consumer Collections |

Cabot Credit Management (CCM),has won a customer service award at the seventh UK Customer Satisfaction Awards ceremony. CCM won the Customer Feedback Strategy award, ahead of nine other finalists including EDF Energy, HM Passport Office, Virgin Money and RSA Insurance. This award is centred around how easy it is for customers to give feedback and how…

Read more

Brexit uncertainty means families and businesses could lose access to Justice

20th March 2017 Consumer Collections |

The House of Lords EU Justice Sub-Committee has published a report on Brexit which looks at justice for families, individuals and businesses. The report has found that : The current system for civil justice cooperation across the EU member states – in the development of which UK expertise has been prominent – works well. Disputes that…

Read more

Consumer spending growth to slow in 2017-18

17th March 2017 Consumer Collections |

​Real consumer spending growth will moderate from around 3% in 2016 to around 2% in 2017 and 1.7% in 2018, according to PwC which summarises that the impact of Brexit on consumers will also vary by category of spending. In an extract from the UK Economic Outlook, which launches in full on 21st March 2017,…

Read more

Government to launch new anti money laundering watchdog

17th March 2017 Consumer Collections |

The UK government is setting up a new body that will tackle money laundering and criminal financing. The Office for Professional Body Anti Money Laundering Supervision (OPBAS) will deal with potential weaknesses in the supervisory system and aim to improve its standards. It will also ensure supervisors and law enforcement work together more effectively, the…

Read more

Affordability high on the agenda for UK organisations

17th March 2017 Consumer Collections |

Despite the rising importance of affordability assessments’ for UK organisations, less than half (40%) of risk leaders rate themselves as very effective at identifying customers who are financially vulnerable, according to a new study from Callcredit Information Group. The New Affordability study of UK risk and customer experience managers finds that organisations increasingly see it…

Read more

EU warns banks may face higher bad loan risk

17th March 2017 Consumer Collections |

European Union banks may face increasing risks from bad loans totalling 1 trillion euros (902.8 billion pounds) when the European Central Bank cuts back its economic stimulus programme according to Reuters. Banks have been saddled with more so-called non-performing loans (NPLs) following the 2008 global financial crisis, as companies and households have struggled to pay…

Read more

Modest Income growth and poverty roughly unchanged in 2015–16 figures

17th March 2017 Consumer Collections |

The Department for Work and Pensions (DWP) has published the latest official statistics on household incomes, covering the financial year 2015–16. IFS researchers have summarised the headline trends observed in the new data and placed them in historical context in order to understand better changes in living standards in recent years. Key findings include: Average household…

Read more

Government has “head in the sand” over Universal Credit

17th March 2017 Consumer Collections |

The Department for Work & Pensions (DWP) has downplayed the impact of the problems in the roll out of Universal Credit on claimants and local councils, claiming that rent arrears associated with Universal Credit “are likely to be of a short duration” and “should not present an insurmountable obstacle to landlords”. This is despite its…

Read more

Financial fraud costing £2 million a day

17th March 2017 Consumer Collections |

In 2016, the UK lost £2 million each day as a result of financial fraud, according to official figures released by Financial Fraud Action UK (FFA UK). The figures show the overall scale of financial fraud was £768.8 million, an increase on the £755 million lost in 2015. The figures are published as all major…

Read more

UK has overspent £7 billion on energy tariffs in the last 3 years

16th March 2017 Consumer Collections |

Ahead of a House of Commons debate into the energy market, new data released by First Utility shows that millions of UK households have lost almost £800 each in the last three years by being stuck on a Big Six Standard Variable Tariff. First Utility says that the overspend on energy is because 85% of…

Read more

Irish Credit Union fined by Central Bank

15th March 2017 Consumer Collections |

The Central Bank of Ireland has fined Drimnagh Credit Union €125,000 and reprimanded it for two breaches of the Credit Union Act 1997 (the “CUA 1997”) and five breaches of the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (the “CJA 2010”). All seven breaches have been admitted by Drimnagh Credit Union. The breaches…

Read more

Identity fraud reaches record levels

15th March 2017 Consumer Collections |

Cifas has released new figures showing that identity fraud has hit the highest levels ever recorded.  A record 172,919 identity frauds were recorded in 2016 more than in any other previous year. Identity fraud now represents over half of all fraud recorded by the UK’s not-for-profit fraud data sharing organisation (53.3% of all frauds recorded…

Read more