Homeless households will be exempt from Universal Credit

29th March 2017 Consumer Collections |

The UK government is to make households that are made homeless exempt from Universal Credit following reports that the new benefits system has led to an increase in rent arrears. According to The Guardian, local authorities in London have said that rent collection levels for homeless tenants placed in emergency accommodation have collapsed following the introduction…

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Housing price rise puts focus on affordability

29th March 2017 Consumer Collections |

Consumer expectations about house prices have bounced back to pre-EU Referendum levels after a period when the immediate ramifications of the vote were unclear according to data from the Building Societies Association Property Tracker survey. Almost half of consumers (49%) expect house prices to rise over the next 12 months.  Just 10% expect them to…

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Personal finance pessimism on the rise since Brexit vote

29th March 2017 Consumer Collections |

The share of British adults concerned about their future financial health has been slowly but steadily increasing since June 2016, according to a new survey of over 2,000 British adults by insolvency and restructuring trade body R3, and ComRes. Almost 1 in 5 (19%) British adults think their personal financial situation will worsen over the next…

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First-time buyers relying on parents highlights affordability problem

29th March 2017 Consumer Collections |

The proportion of first-time buyers relying on inherited wealth or loans from the ‘bank of mum and dad’ has reached a historic high and the trend looks set to continue, new research by the Social Mobility Commission has revealed. The Commission warns that the increasing trend will have damaging consequences for social mobility as young people on…

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Consumer confidence personal finances continues to rise

29th March 2017 Consumer Collections |

People’s confidence in their own finances grew stronger in February, according to the latest Lloyds Bank Spending Power Report. As the UK prepares to trigger Article 50, Lloyds Bank’s regular consumer survey – conducted in conjunction with Ipsos MORI – found that positivity towards personal finances increased by 5pp to 68% last month. That’s marginally…

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Sharp drop in number of Scottish home repossessions going through court

28th March 2017 Consumer Collections |

The number of home repossession cases going through the Scottish courts has fallen by more than 40% in a year, according to new figures published today. There were 1,874 repossession court cases initiated in 2015-16, down 43% on the previous year and 82% fewer than in 2008-09. The Civil Justice Statistics show 77,721 civil law…

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£3 billion in child maintenance arrears might never be collected

28th March 2017 Consumer Collections |

The National Audit Office (NAO) has published the findings of its investigation into the Department for Work & Pensions’ closure of its 1993 and 2003 child maintenance schemes. The 1993 and 2003 ‘Child Support Agency’ schemes struggled with IT problems leading to poor customer service, backlogs and incomplete information about amounts due.  Inaccurate assessments can…

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HMRC doubles private sector debt collection spend

28th March 2017 Consumer Collections |

The HMRC spend on private sector debt collection agencies to chase people who have fallen behind on their tax bills has jumped by 92% in just one year to £24 million according to latest figures released by UHY Hacker Young. This is compared to a spend of £12.5 million on private sector debt collection agencies…

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Equifax launches facial recognition to help security of financial applications

28th March 2017 Consumer Collections |

Equifax, has launched a bespoke Document Verifier solution to provide faster identity authentication for financial product applications using facial recognition. The solution can verify whether an applicant is genuine in a matter of seconds by comparing a live image of the applicant with a photograph of their passport or driving licence, both taken on a…

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New Head of Product appointed at Furness Building Society

28th March 2017 Consumer Collections |

Furness Building Society has announced the appointment of Euan Ballantyne in a new role as Head of Products. Ballantyne joins the Furness as a financial services business leader with experience and achievements across a range of Retail and Business banking sectors.  Most recently he was Head of Mortgage Intermediaries programme for Tesco Bank, leading their development…

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Record numbers seek debt help as debts rise

28th March 2017 Consumer Collections |

A record 600,000 people sought advice for debt problems from StepChange Debt Charity last year (up 9% from 550,000 in 2015), equating to one person every 53 seconds. The average unsecured debt of the charity’s clients has increased for the first time in eight years from £13,900 to £14,251. The figures are taken from the…

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56% of Brits would prefer biometric banking

27th March 2017 Consumer Collections |

New research from Equifax, shows that 56% of people online would prefer to use a biometric security method over traditional options like passwords to log into their financial accounts online. The online survey, conducted by YouGov, found that a third (33%) of people would prefer to use fingerprint recognition as a security method to access their…

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118 118 Money receives FCA authorisation

27th March 2017 Consumer Collections |

118 118 Money has received full authorisation from the Financial Conduct Authority (FCA). Since launching in Cardiff, Wales in 2013, the lender has issued more than £150million in unsecured personal loans ranging from £1,000-£5,000, to customers who are unable to receive credit from their banks. Mark Burgess, COO and Interim CEO of 118 118 Money…

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