Energy UK welcomes Tory’s diluted price cap

23rd May 2017 Consumer Collections |

Energy UK has commented on the Conservative manifesto to implement a price cap. Lawrence Slade, chief executive of Energy UK said: “The energy industry stands ready to work with the next government to help deliver an energy system that works for everyone. “Targeting support for vulnerable customers and making sure the market works fairly for everyone…

Read more

Loans at Home gets full FCA authorisation

19th May 2017 Consumer Collections |

Non-Standard Finance has announced that Loans at Home, the group’s home-collected credit business, had received its full FCA authorisation. Loans at Home was established in 1938 and occupied the number three position in UK home credit, according to Non-Standard Finance. A Non-Standard Finance statement said “Since acquisition, Loans at Home’s management team has completely revitalised all…

Read more

ICO statistics reveal record number of data protection incidents

15th May 2017 Consumer Collections |

The Information Commissioner’s Office (ICO) has dealt with record numbers of data protection incidents, nuisance marketing cases and individual complaints. Releasing the ICO’s annual performance statistics for 2016/17, Deputy Commissioner Simon Entwisle revealed that the regulator had received more reported data protection breaches and fined more companies for unlawful activities than ever before. The ICO’s free…

Read more

Ofcom to review high prices and unfair practices

15th May 2017 Consumer Collections |

Ofcom is to review the cost of calling some telephone services, to ensure people are protected from high prices and unfair practices. People have been spending less on mobile and landline calls in recent years, and consumers generally have a wide choice of call packages and phone services. However, Ofcom is concerned about the rising…

Read more

Zopa granted full authorisation by FCA

12th May 2017 Consumer Collections |

Zopa has been granted full authorisation by the Financial Conduct Authority (FCA) for peer-to-peer lending. Giles Andrews, co-founder and Chairman of Zopa said “Zopa, both individually and as a founder member of the Peer-to-Peer Finance Association (P2PFA), has campaigned for peer-to-peer lending to be a regulated activity for a number of years. We are delighted to…

Read more

Central Bank of Ireland releases consultation on Credit Union investment framework

12th May 2017 Consumer Collections |

The Central Bank of Ireland has published a consultation paper on the investment framework for credit unions. Under existing regulations, credit unions can invest in a range of specified investment classes. These include government securities, bank deposits, bank bonds and collective investment schemes made up of these instruments. These are subject to specified maturity and…

Read more

Record fine for firm behind nearly 100 million nuisance calls

11th May 2017 Consumer Collections |

A company behind 99.5million nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO). Keurboom Communications Ltd has been issued the ICO’s highest ever nuisance calls fine after more than 1,000 people complained about recorded – also known as automated – calls. The calls, made over an 18 month period, related…

Read more

New mobile phone law helps consumers manage finances

28th April 2017 Consumer Collections |

Mobile phone providers in the UK will have to offer their customers the opportunity to set a limit on their monthly bill, following a new law passed by Parliament. Citizens Advice has today said this puts the power to manage their finances back into the hands of consumers. The national charity has called for all…

Read more

Bank of England launches Code of Conduct

27th April 2017 Consumer Collections |

The Bank of England has launched a new voluntary code of conduct designed to promote ‘fairness and integrity’ in UK money markets. Although not legally binding, it is hoped senior managers will oversee the code’s implementation within financial firms. The code sets out key behavioural principles around ethics, information-sharing and trade execution, and helps to…

Read more

Financial complaints top 3 million

26th April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016. The total number of complaints reported by firms in the second half of 2016 was 3.04 million. This number is higher than previous reporting periods because under the…

Read more

FCA guidance on fair treatment of mortgage arrears

26th April 2017 Consumer Collections |

Finalised guidance on the fair treatment of mortgage customers in payment shortfall (also known as arrears) and the impact of automatic capitalisation (FG17/4) has been published by the Financial Conduct Authority (FCA). The guidance will help set out a remediation framework for customers who have suffered harm because of automatic capitalisation of payment shortfall, as…

Read more

Central Bank of Ireland fine AIB over AML failures

26th April 2017 Consumer Collections |

The Central Bank of Ireland has fined Allied Irish Banks,(‘AIB’) €2,275,000 and reprimanded it for six breaches of the Criminal Justice (Money Laundering & Terrorist Financing) Act, 2010. All six breaches have been admitted by AIB. The Central Bank identified six breaches of the CJA 2010 as a result of significant failures in AIB’s anti‐money…

Read more

FCA Board appoints new members to the Regulatory Decisions Committee

25th April 2017 Consumer Collections |

The Board of the Financial Conduct Authority (FCA) has appointed an additional six members to the FCA’s Regulatory Decisions Committee (RDC). The newest members appointed to the RDC are Karen Johnston and Nick Lord. They join Stuart McIntosh, Philip Marsden, Robin Mason and Malcolm Nicholson who were appointed last year. The RDC is responsible for…

Read more