FCA publishes limitations on debt permissions webpage

23rd March 2017 Consumer Collections |

The FCA has published a webpage on debt permissions for consumer credit firms, which states that a full permission firm with the permission of debt adjusting or debt counselling with a “no debt management limitation” must review its limitations to ensure they are appropriate. To find out more detail click here.

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FCA announces new Chair for Smaller Business Practitioner Panel

23rd March 2017 Consumer Collections |

The Financial Conduct Authority (FCA) Chairman, John Griffith-Jones, has today announced the appointment of a new Chair for the FCA’s independent Smaller Business Practitioner Panel.Craig Errington, Group Chief Executive of specialist financial mutual Wesleyan, becomes Chair of the FCA Smaller Business Practitioner Panel from 1 April 2017. He has been a member of the Panel…

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Plusnet fined £880,000 by Ofcom for billing error

22nd March 2017 Consumer Collections |

Plusnet, a BT owned company, has today been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers. The penalty is the result of an investigation, which found that the telecoms company broke a fundamental billing rule by continuing to charge a group of customers for landline or broadband, after they had…

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Banks urged to implement realistic NPL reduction strategies by ECB

22nd March 2017 Consumer Collections |

The European Central Bank (ECB) has urged Banks to implement realistic and ambitious strategies to address Non Performing Loans (NPL) reductions. European banking reforms should include a range of policy options such as non-performing loan workout, servicing and portfolio sales, the ECB said in a report statement. In its final guidance on non-performing loans, the…

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FEATURE: Managing Risk Governance

22nd March 2017 Consumer Collections |

Agility and therefore change is beneficial to all organisations; being able to change products, services and internal processes allows a firm to stay ahead of competitors. But with change comes risk. Risk which must be managed correctly in order to maximise the benefit of the change by minimising the risks associated with it. Technology undoubtedly…

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FCA appoint new Non-Executive Director

21st March 2017 Consumer Collections |

The Financial Conduct Authority (FCA) today confirmed the appointment of Nick Stace as a Non-Executive Director to its board. The appointment, made by HM Treasury, is for an initial three year term starting 1 April 2017. Stace is currently Chief Executive of the Royal College of Veterinary Surgeons. He has held executive leadership positions in consumer…

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ICO says councils have work to do to prepare for GDPR

21st March 2017 Consumer Collections |

The Information Commissioner’s Office (ICO) has today published the results of a survey completed by local councils at the end of last year, along with a blog highlighting guidance available to help councils achieve compliance with the new General Data Protection Regulation (GDPR). Anulka Clarke, ICO Head of Good Practice, said “The overarching conclusion from our analysis…

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Government to launch new anti money laundering watchdog

17th March 2017 Consumer Collections |

The UK government is setting up a new body that will tackle money laundering and criminal financing. The Office for Professional Body Anti Money Laundering Supervision (OPBAS) will deal with potential weaknesses in the supervisory system and aim to improve its standards. It will also ensure supervisors and law enforcement work together more effectively, the…

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Harrington Brooks receives FCA authorisation

15th March 2017 Consumer Collections |

Harrington Brooks has been granted full authorisation by the Financial Conduct Authority (FCA). As part of its new regime, the FCA wanted debt management firms to meet a set of required conditions, including: fair and transparent fees, the provision of suitable advice, fully trained employees, appropriate systems and controls to protect client money, and a…

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FCA needs to avoid “micro managing” lenders

13th March 2017 Consumer Collections |

The CML Director General Paul Smee has addressed the FCA’s management of the mortgage market. In a keynote speech at the Scottish annual lunch Smee said “Regulators need a detailed understanding of the mortgage market, but should avoid micro-managing it. ” The FCA’s mortgage market study has recently resulted in significant levels of data being…

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BUDGET 2017: Government confirms crackdown on subscription traps

9th March 2017 Consumer Collections |

The Citizens Advice has given its response to the budget announcement. Gillian Guy, Chief Executive of Citizens Advice, said “The Chancellor has set out good intentions for helping ordinary working families – the test will be if the government delivers on boosting income security and tackling failing consumer markets. We’ve repeatedly called for more support…

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New regulation will deny credit access to 600,000 people

6th March 2017 Consumer Collections |

Over 600,000 consumers of short term loans may no longer have access to credit, according to a report by the Consumer Finance Association (CFA) and economic analysts, Oxera. Without access to a regulated form of finance many consumers are unable to take action to manage their cash flow or cover emergency financial costs. They could end…

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Government crackdown on subscription traps will help stop consumers from losing money

6th March 2017 Consumer Collections |

The government has announced that it will be cracking down on misleading consumer practices including subscription traps, where people pay subscriptions they aren’t aware they’ve agreed to. A report from Citizens Advice last year found as many as 2 million people struggle to cancel continuous payments – often used for buying products online – and…

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