FCA reminds lenders to support consumers struggling with the cost of living

The Financial Conduct Authority (FCA) has written to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue to rise into the autumn, it is important that firms act now to make sure…

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Over eight million households to get new cost-of-living payment

Work and Pensions Secretary Thérèse Coffey has sets out detailed plans so that more than eight million households across the whole of the UK will get a cash payment from July to ease cost of living pressures. Millions will receive the first of two cost of living instalments totalling £650 from 14 July 2022, part…

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CIVEA contributes evidence at levelling up Housing and Communities Select Committee

10th June 2022 Consumer Collections |

CIVEA gave evidence this week to the House of Commons Levelling Up, Housing and Communities (LUHC) Select Committee inquiry into Council Tax collection. The primary trade association for civil enforcement agencies in England & Wales, representing more than 95% of the industry, highlighted recent advances in technology and directed MPs to Cabinet Office work on…

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Government announces cost of living support – Industry reaction

The Government has announced a £15 billion package of support for UK households as inflation hits a 40-year high and energy bills soar. Measures, including a £400 discount on energy bills for all households and a £650 one-off payment for the poorest, will be partly funded by a windfall tax on oil and gas companies. These…

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Inflation for poorest households could hit 14% by October

New research by Institute for Fiscal Studies (IFS) has found that inflation for the poorest households is likely to increase even faster than for the richest, and could hit 14% in October. The IFS analysis incorporating an £800 increase to Ofgem’s tariff cap in October shows that the pattern of poorer households being hit harder…

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Ofwat calls on water companies to support customers struggling to pay

Water regulator, Ofwat has published new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts. The new guidelines cover several areas, including requiring companies to: Offer more flexible payment options for customers on irregular incomes and zero-hours contracts; Talk sensitively with customers struggling to pay…

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Energy price cap likely to rise to £2,800 in October

Ofgem boss Jonathan Brearley has told MPs the regulator expects the price cap to increase by more than £800 this October as the war in Ukraine continues to exacerbate the energy crisis. Appearing before the Business, Energy and Industrial Strategy (BEIS) Committee both Brearley and former Ofgem Chief Executive Dermot Nolan apologised for not intervening…

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Consumer CCJs fall in first quarter of 2022

Latest figures from the Registry Trust have shown that there was a decline in consumer County Court Judgments (CCJs) in England & Wales in the first quarter of 2022. The report shows that CCJs fell by 17% from 234,891 in Q1 2021 to 194,744 in Q1 2022. The total value of consumer CCJs also fell…

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Personal insolvency numbers fall

Latest figures from the Insolvency Service have indicated that personal insolvencies in England & Wales decreased by 18.5% to 9,409 in April 2022 compared to 11,550 in March, and were 4.7% lower than April 2021’s figure of 9,873. The personal insolvencies figures show that there were 530 bankruptcies registered, which was 36% lower than in April…

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Ofgem proposes quarterly price cap revIews

Energy regulator Ofgem, has proposed that the energy price cap on bills should be reviewed every three months instead of twice a year to help households. Ofgem says that at a time when consumers are being squeezed financially from all sides, it is looking at how it can use its powers to make the market…

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Rogue IVA provider shut down

A rogue volume IVA provider has been wound-up by the Insolvency Service. Vanguard Insolvency Practitioners (along with three connected companies: MDN Consultancy Limited, Newtco Limited and KIS Financial Consultancy Limited) were wound-up in the public interest at the High Court in Manchester before His Honour Judge Hodge. Petitions were submitted to the court by the…

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Water affordability woes impacting more than half of homes

As the cost of living crisis bites householders across the UK, water billpayers in England and Wales have reported increased anxiety about affording their bills, with more than 61% stating they are concerned about their finances worsening this year. Research by Ofwat showed a correlation between those struggling to pay and suffering with poor wellbeing…

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Queens Speech announces financial services reforms

A Financial Services and Markets Bill aimed at cutting red tape was among the flagship measures announced in the Queen’s Speech. The new bill revokes retained EU law on financial services and updates the objectives of the Financial Conduct Authority and the Prudential Regulation Authority to bring about a greater focus on growth and international…

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