Neon Reef and Social Energy Supply go bust

17th November 2021 Business | #energy insolvencies

Energy companies, Neon Reef and Social Energy Suppl, have announced they are ceasing to trade, meaning that 21 energy suppliers have collapsed since the start of September. Neon Reef supplies around 30,000 domestic electricity customers, and Social Energy Supply supplies around 5,500 domestic customers. Under Ofgem’s safety net, customers’ energy supply will continue and funds…

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Utility Warehouse ordered to pay £1.5m after failing to support customers in debt

10th November 2021 Consumer Collections | #utilities

Energy giant Utility Warehouse has been ordered to pay £1.5 million in redress to its customers an investigation by Ofgem found it failed to adequately support those who were struggling in debt. The investigation by the energy regulator found that customers were not consistently offered support, such as debt repayment plans and energy efficiency advice,…

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Ofgem appoints new suppliers for customers of six insolvent firms

9th November 2021 Consumer Collections | #utilities

Ofgem has appointed five energy suppliers to take on the more than 70,600 customers of six recently failed energy retailers. The news follows the announcement by Yu Group earlier in the week that it had taken over the supply of the 600 domestic and 2,000 non-domestic customers of Ampower. The suppliers will take on a…

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Four more energy suppliers go bust

3rd November 2021 Business | #utilities

Omni Energy, MA Energy, Zebra Power and Ampoweruk have announced they are the latest energy companies ceasing to trade. Omni Energy supplies around 6,000 domestic pre-payment customers, MA Energy supplies around 300 non-domestic customers, Zebra Power supplies around 14,800 domestic customers, Ampoweruk  supplies around 600 domestic customers, and around 2000 non-domestic customers. Under Ofgem’s safety…

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Ofgem announces price cap review as Bluegreen Energy becomes the latest energy supplier to go bust

2nd November 2021 Business | #utilities

A review of the methodology for setting the energy price cap has been announced by Ofgem following the unprecedented rise in wholesale costs in recent months. In a letter to the industry, the regulator’s chief executive Jonathan Brearley also revealed plans to facilitate faster payments to suppliers of last resort and pause all new applications…

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AUTUMN BUDGET 2021: Cut in the Universal Credit taper – consumer credit sector reaction

28th October 2021 Consumer Collections |

Chancellor Rishi Sunak has announced changes to the Universal Credit Taper rate, which is the amount of Universal Credit (UC) withdrawn for every pound someone earns (from 63% to 55%, so for every extra £1 earned, 55p of Universal Credit will be withdrawn) as part of his latest budget announcement. StepChange Debt Charity says that…

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MaPS provides debt advice commissioning update

22nd October 2021 Consumer Collections |

The Money and Pensions Service (MaPs) has provided an update on debt advice commissioning following the completion of a key stage of the procurement process As well as providing money and pensions guidance through the MoneyHelper and Pension Wise brands, the Money and Pensions Service (MaPS), the largest single funder of debt advice provision in…

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FCA report calls for legislative change to protect consumers

22nd October 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has called for legislative change to address concerns beyond its remit in its latest Perimeter Report. .The report recommends that duties on internet companies in the Online Safety Bill should extend to paid-for advertising, as well as user-generated content. The FCA also believes that the Bill should designate content relating…

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Ofgem appoints Shell Energy to take on customers of Goto Energy

22nd October 2021 Consumer Collections |

Ofgem has appointed Shell Energy Retail to take on supplying Goto Energy’s approximately 22,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Funds that current and former domestic customers of Goto Energy have paid into their accounts will be protected, where they are in credit.…

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Consumer judgments continue to rise

20th October 2021 Arrears and Recoveries | #CCJ

The number of County Court Judgments (CCJs) issued against consumers in England and Wales saw another very large rise in Q3 2021 compared to the same period last year, according to the latest figures by Registry Trust. The number registered in Q3 2021 was 241,952, up 116 percent from 111,931 in Q3 2020 – this…

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Debt Judgments against Northern Irish consumers rise

20th October 2021 Consumer Collections |

The number of debt judgments registered against Northern Ireland consumers in Q3 2021 was 755, a rise of 24 percent from the 608 in the same period last year, according to figures released today (14.10.2021) by Registry Trust. But, it is worth noting that numbers are still well below the highs seen before Covid struck.…

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Registered debt by Scottish consumers rises

20th October 2021 Arrears and Recoveries |

The number of decrees and the total amount of debt registered against Scottish consumers saw large rises in Q3 2021 compared to the same period last year, according to latest quarterly figures by Registry Trust. The number rose from 2,805 to 3,487 in Q3 2021, a rise of nearly one quarter from Q3 2020. The…

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Goto Energy becomes 16th energy supplier to collapse

Goto Energy has announced they are ceasing to trade. The company supplied gas and electricity to around 22,000 domestic customers. Under Ofgem’s safety net, customers’ energy supply will continue and funds that domestic customers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the…

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