Ofgem extends prepayment meter rule

14th September 2023 Consumer Collections | #energy

Ofgem has announced that energy suppliers have been banned from forcibly installing prepayment meters for people over 75 with no support in their house and homes with children aged under 2, The energy regulator has confirmed that the Code of Practice for the involuntary installation of prepayment meters (PPMs) will be made mandatory. It has…

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Housing costs concerns hits highest levels recorded

8th September 2023 Arrears and Recoveries | #bills

Worries about housing costs have hit the highest levels ever recorded by Which?’s Consumer Insight Tracker, as interest rates are widely expected to rise further. The Insight Tracker recorded highest levels of concern around housing costs – with four in five mortgage owners (79%) and 4 in 5 renters (81%) saying that they were worried…

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Ovo calls for standing charge reprieve for vulnerable

Ovo Energy is calling on the government to remove standing charges for the most vulnerable customers this winter and has confirmed it will be retaining the current standing charge level after the 1st October as the price cap comes into effect. The company has also renewed its calls on the government to introduce a social…

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Government names preferred Chair at Ofgem

7th September 2023 Appointments |

Mark McAllister has been named as the government’s preferred candidate to be the next Chair of energy regulator, Ofgem.  An engineer by profession, McAllister has served as Chair of the Office for Nuclear Regulation (ONR) since April 2019, where he is charged with ensuring the ONR delivers efficient and effective regulation of the nuclear industry. His selection…

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CCW’s appoints Interim Chief Executive

6th September 2023 Appointments |

The Consumer Council for Water (CCW) has announced that  Mike Keil will become Interim Chief Executive from next month. Keil, who is currently the consumer body’s Senior Director for Policy, Research and Campaigns – will step into the shoes of departing CEO Emma Clancy from 2nd October. Keil joined CCW in May 2017 as its…

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Octopus to buy Shell Energy

4th September 2023 Consumer Collections |

Octopus Energy has announced it will buy Shell’s household energy business in the UK and Germany. Octopus has signed a deal with Impello, a subsidiary of Shell Petroleum Company to buy Shell Energy, taking on two million new home energy and broadband customers. This deal grows challenger energy supplier Octopus to nearly 6.5 million household…

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Over seven million families face higher energy bills this winter

29th August 2023 Consumer Collections | #energy bills

The Ofgem energy price cap will fall to £1,923 from October for a typical household, but over one-in-three households across England – 7.2 million in total – will face higher bills this winter than last, highlighting the urgency of further government support for hard-pressed families according to the Resolution Foundation. The Foundation notes that the…

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7.8 million people borrow to pay energy bills

Latest research by Citizens Advice has found that 7.8 million people borrowed to pay their energy bills in first six months of 2023. A total of 46,431 people with energy debts contacted the charity for advice in the first six months of 2023, a 17% increase on the same period last year. Citizens Advice says…

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Energy price cap will drop to £1,923 from October

Ofgem has announced that its energy price cap will drop to £1,923 from 1st October 2023, a decrease of 7 per cent compared to April’s level but £646 higher than two years ago. The drop reflects further falls in wholesale energy prices, as the market stabilises and suppliers return to a healthier financial position after…

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One-in-three households will pay higher energy bills this winter

24th August 2023 Consumer Collections | #energy bills

Over one-in-three (35 per cent) English households, equivalent to 7.2 million households, will see higher energy bills this winter than they did last winter, including almost half (47 per cent) of those in the poorest tenth of households, according to new Resolution Foundation research. Ofgem is expected to announce a reduction in the energy price…

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13 million homes didn’t turn on heating when cold last winter

Almost half of households (46%) equating to 13 million consumers did not switch on their heating during cold snaps last winter in an attempt to save on their energy bills as the cost of gas and electricity soared new research by Which? has found. Almost nine in ten households (85%) tried to cut back on…

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Energy price cap predicted to fall in October

Annual energy bills for a typical household are expected to fall at least £150 from October, according to new figures from Cornwall Insight. The research suggests that he energy price cap will drop to £1,925 when announced by regulator Ofgem next week, down from £2,074 for the current period, from July to September. Dr Craig…

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Off-peak electricity use could save billions in energy costs

18th August 2023 Consumer Collections | #energy

New analysis from Cornwall Insight and Smart Energy GB has revealed the substantial cost-saving potential of household flexible electricity initiatives such as time-of-use tariffs, smart meters, solar PV, and batteries. The data reveals national wholesale and system electricity costs could be cut by an annual £4.6bn in 2030 and £14.1 billion in 2040 if flexible energy solutions…

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