E.ON Next appointed to take on customers of insolvent energy supplier

13th August 2021 Consumer Collections |

Energy regulator, Ofgem has appointed E.ON Next to take on customers of Hub Energy. Hub Energy had approximately 6,000 domestic customers and 9,000 non-domestic customers. Ofgme says that the appointment  ollows a competitive process run by Ofgem to get the best deal possible for customers. E.ON Next is offering customers a competitive tariff. Outstanding credit…

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Paypoint offers to pay £12.5m into Ofgem redress fund

11th August 2021 Regulation and Compliance |

Payment services provider Paypoint has offered to pay £12.5 million into Ofgem’s voluntary redress fund following an investigation into whether it breached competition rules. The investigation was opened in 2017 and looked into whether the company had abused a dominant position in a way that was likely to restrict or distort competition in the market…

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Hub Energy ceases trading

10th August 2021 Consumer Collections |

Energy supplier Hub Energy has ceased trading. Energy regulator Ofgem, the outstanding credit balances of the company’s 6,000 domestic customers and 9,000 non-domestic customers will be protected and a new supplier found. Ofgem will choose a new supplier to take on all of Hub Energy’s customers. This supplier will contact these customers shortly after being…

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Energy bills to rise by at least £139 for millions of households

6th August 2021 Consumer Collections |

Energy regulator Ofgem has announced that the energy price cap will increase from 1st October for the 15 million customers it protects. Those on default tariffs paying by direct debit will see an increase of £139 from £1,138 to £1277. Prepayment customers will see an increase of £153 from £1,156 to £1309. The regulator says…

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Seven million households are £10 away from sliding into debt

4th August 2021 Consumer Collections |

Over a quarter (27%) of household bill-payers say an increase of more than £10 a month in their energy bills could force them into debt. The research by USwitch.com is just days ahead of an expected hike in the price cap which will be announced by the energy regulator, Ofgem, which is due to announce…

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Energy price increase set to push up costs for millions

3rd August 2021 Consumer Collections |

Energy suppliers have increased the cheapest energy deals by £180 in a year, since the start of July 2020, with the new price cap level expected to rise for millions of households, according to research from comparethemarket.com. The increase comes as energy deals have reached the highest cost for more than two years. The average…

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Money Statistics: July 2021

28th July 2021 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for July 2021 Personal debt in the UK People in the UK owed £1,721.3 billion at the end of May 2021. The average total debt per household, including mortgages, was £61,933 and per adult was £32,544, around 108.7% of average earnings. Net mortgage lending rose by…

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Ofwat outlines its approach on how to address increases in bad debt

27th July 2021 Consumer Collections |

Water regulator Ofwat has outlined its view that levels of bad debt costs across the business retail market are exceeding 2% of non-household revenue. Ofwat has therefore decided a temporary increase in the maximum prices retailers are permitted to charge is warranted. Measures introduced since March 2020 to contain the spread of Covid-19 could lead…

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Government reveals plans to drive down energy bills

23rd July 2021 Consumer Collections |

The Government has revealed proposals to trial automatic switching for customers on expensive default energy tariffs to cheaper deals, and government to tackle ‘loyalty penalty’. Business and Energy Secretary Kwasi Kwarteng published proposals to trial automatic switching for customers on expensive default energy tariffs to cheaper deals. Research has shown that while around 5.8 million…

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Over 11m consumers could see energy bills increase by 20%

22nd July 2021 Consumer Collections |

New research by MoneySuperMarket has found that over 11 million consumers could see their energy bills balloon by 20% in 2021. The research found that bills for 11 million consumers on standard or default tariffs are set to rise by an unprecedented 20% since the start of the year it also found that energy bills…

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One-third of households financially worse off this year

15th July 2021 Consumer Collections |

Ofwat has published its survey on consumer finances during the pandemic, showing a decline in mental health correlated with those financially struggling. It found more households were worse off in the past year than previously and many anticipated that to continue in the coming 12 months Ofwat has also set out a number of actions…

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