Over 50s becoming big users of contactless payments

28th April 2017 Consumer Collections |

Almost 12 million over 50s are actively using contactless payments with one in five tapping the plastic up to three times a week according to research by Saga Money. The survey of almost 10,000 shows that half (50%) of over 50s use their contactless cards when doing the weekly shop, whilst almost a third (29%)…

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Financial complaints top 3 million

26th April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016. The total number of complaints reported by firms in the second half of 2016 was 3.04 million. This number is higher than previous reporting periods because under the…

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Report: One in Five consumers have concerns about new payment methods

26th April 2017 Consumer Collections |

Almost four in five (77%) British consumers have concerns about using new payment methods according to data from global law firm Paul Hastings. A survey of over 2,000 consumers highlights how security fears are preventing many consumers from embracing new payment technologies, yet providers of new methods are often leading the way in creatively addressing…

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FCA publishes its Business Plan

18th April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has published its Business Plan and Mission. The Mission gives firms and consumers greater clarity about how the FCA prioritises its interventions in financial markets. For the first time, the FCA has also published its Sector Views, which highlight the issues and developments the FCA sees in the sectors it regulates.…

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April 2017: Money Statistics

12th April 2017 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for April 2017: Personal debt in the UK People in the UK owed £1.524 trillion at the end of February 2017. This is up from £1.476 trillion at the end of February 2016 – an extra£964.450 per UK adult. Based on February 2017 trends, the…

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FEATURE: “Compliance and Close Customer Communications” – Why Speech Analytics Drives Collections Success

11th April 2017 Consumer Collections |

New market and regulatory forces are having a major impact on the UK debt collections sector. The industry is going through a transitionary phase and as a result, businesses are having to shift their operational focus and adapt their business models. One of the biggest changes has been in the nature of the regulatory environment.…

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FEATURE: GDPR – The Accountability Principle

11th April 2017 Arrears and Recoveries |

With the implementation date just over a year away, there is still a lot of conjecture surrounding the impending General Data Protection Regulation (GDPR), particularly around its appropriateness and applicability once the UK leaves the EU. One thing that is clear, however, is that now is the time for any firm handling personal data to…

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Consumer Finance new business falls by 3% in February

7th April 2017 Consumer Collections |

New figures released today by the Finance & Leasing Association (FLA) show that consumer finance new business fell 3% in February, compared with the same month in 2016. Credit card and personal loan new business together fell by 4% compared with February 2016, while retail store and online credit new business was down by 5%.…

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Report: Credit card map of Britain

5th April 2017 Consumer Collections |

‘Managing debt is consumers’ is a top priority when it comes to credit cards a new report from MoneySuperMarket today reveals. The report analysed two million inquiries from its Smart Search eligibility tool to reveal what Brits look for most when searching for a credit card. More than 100 credit cards were grouped into four…

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Industry reaction on new proposed FCA rules for credit card firms

4th April 2017 Consumer Collections |

In response to the FCA credit card market study consultation paper issued by the Financial Conduct Authority (FCA) Richard Koch, Head of Policy at The UK Cards Association, said: “We welcome the FCA’s considered proposals and support their view that the overall package is robust, and that the combined effect will address the concerns it…

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FCA proposes new credit card rules to help millions get out of debt

3rd April 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has proposed new rules to help customers who are in persistent credit card debt. This follows the FCA’s study of the UK credit card market, which found significant concerns about the scale extent and nature of problem credit card debt.  Under the FCA’s definition, credit card customers are in persistent…

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TUC sounds alarm over rising household debt level

31st March 2017 Consumer Collections |

Commenting on figures published by the ONS today (Friday), which shows that unsecured borrowing is at its highest level (as a share of household income) in 8 years, TUC General Secretary Frances O’Grady said: “Today’s figures should set alarm bells ringing.  The last thing our economy needs right now is another consumer debt crisis. But…

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Financial fraud amounts to loss of £768.8 million

30th March 2017 Consumer Collections |

Financial fraud losses across payment cards, remote banking and cheques totalled £768.8 million in 2016, an increase of 2 per cent on the previous year, figures from Financial Fraud Action UK show. The new data shows banks and card companies prevented £1.38 billion of fraud last year, equivalent to £6.40 in every £10 of attempted…

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