Manheim appoints Managing Director

21st March 2018 Consumer Collections |

Peter Bell has joined Cox Automotive’s business Manheim as Managing Director. Bell joins from Jaguar Land Rover, where he held the role of global financial services director. He has also worked as Chief Operating Officer at Volkswagen Financial Services in the past. Michael Buxton, Chief Executive Officer at Cox said: “Peter is an accomplished business…

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Lender suffers data breach

21st March 2018 Consumer Collections |

Short-term lender Trusted Quid has announced its data has been accessed between 1st July 2016 and 17th February 2018. Information entered when applying for a loan directly via the was accessed. In a statement on the website Trusted Quid said  “This does not involve customer data stored on Trusted Quid’s main systems (server). It also does not involve customers or applicants who have…

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Callcredit makes two new senior appointments

20th March 2018 Consumer Collections |

Callcredit Information Group has made two new senior appointments to help it better serve and protect clients in the age of the empowered consumer. Against a backdrop of Open Banking, GDPR and the ever-growing threat of fraud, Callcredit is seeking to provide better ways for brands to interact with their customers whilst also protecting them…

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Chip and pin remains’ first choice for card payments

20th March 2018 Consumer Collections |

 Online research from Equifax, shows that using a debit or credit card with a pin number is still the preferred method of payment for 42% of people in the UK. Contactless methods followed at 34%, with the vast majority of these respondents (31%) preferring a contactless card to using their phone or wearable technology (3%).…

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FCA announces £2.1m redress scheme for rent-to-own firm

20th March 2018 Consumer Collections |

Rent to own specialist, PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers. PerfectHome (a trading name of Temple Finance Limited) is a rent-to-own firm which provides household goods to customers on hire…

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Clockwise Credit Union and TrueLayer launch Open Banking partnership

20th March 2018 Consumer Collections |

Clockwise Credit Union has announced an Open Banking partnership with TrueLayer, providing of bank account API’s, to improve access to finance for its members. The innovative new partnership utilises the opportunities provided by Open Banking to allow Clockwise to access member bank account data in order to make more efficient and secure loan assessments.  This…

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Paperless billing ‘hassle’ for a third of consumers

20th March 2018 Consumer Collections |

Research by GoCompare finds that 80% of UK consumers now receive at least one financial service and utility bill or statement electronically 4 out of 5 (80%) UK consumers now receive at least one paperless bill or statement for a financial product or utility, new research from GoCompare has found. However, the result for many…

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Money Statistics: March 2018

20th March 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for March 2018: Personal debt in the UK People in the UK owed £1.576 trillion at the end of January 2018. This is up from £1.52 trillion at the end of January 2017– an extra £1,077.51 per UK adult. Per adult in the UK that’s an average debt…

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Principality Building Society appoints COO

20th March 2018 Consumer Collections |

Principality Building Society has appointed Iain Mansfield as its Chief Operating Officer. Mansfield has worked as a chartered accountant in the retail banking and private equity sector for more than 15 years. He joins Principality from the company’s second charge loans subsidiary Nemo. Principality Chief Executive Steve Hughes says: “Having clearly demonstrated his capability to the Board…

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Newcastle Building Society appoints Customer Director

19th March 2018 Consumer Collections |

Newcastle Building Society has hired Stuart Miller as Customer Director. Miller joins from Monmouthshire Building Society, where he was director of distribution. Newcastle Building Society Chief Executive Andrew Haigh says: “We are continuing to invest in our Society’s infrastructure and services to ensure we’re providing everything that our customers expect of a modern financial institution.Stuart’s…

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CSA to host industry technology awards at UKCCC

19th March 2018 Consumer Collections |

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is to host the Credit and Collections Technology Awards at this year’s CSA Gala Dinner on 13 September. The co-branded event, which will form part of the CSA’s UK Credit and Collections Conference (UKCCC), reflects the Association’s growing recognition…

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Call for extension of payday loan cap to be extended to doorstep lending

19th March 2018 Consumer Collections |

New research from Citizens Advice shows that extending the same rules that cover payday loans to the doorstep lending market could prevent their customers getting into problem debt, and save up to £123 million in interest payments on up to 540,000 loans each year. It is calling on the Financial Conduct Authority (FCA) to give…

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Experian to acquire ClearScore

16th March 2018 Consumer Collections |

Experian, the global information services company, has announced that it has agreed to acquire ClearScore. ClearScore is UK consumer organisation that matches individuals to personal financial products, offering free credit reports, scores and personal financial education, both online and through mobile devices. Brian Cassin, Chief Executive Officer of Experian said: “In acquiring ClearScore, we will take…

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