Aberdeenshire Council trials social media collecions

7th November 2016 Consumer Collections |

Aberdeenshire Council is sending messages through Facebook and WhatsApp in a bid to recoup unpaid rent. The Council has been contacting people living in council homes who are in debt using methods other than just post. A total of 35 evictions were carried out by the local authority in 2015/16, with £104,830 owed to the council.…

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Perth and Kinross Council forced to write-off nearly £300,000 of debt

7th November 2016 Consumer Collections |

Perth and Kinross Council was forced to write-off nearly £300,000 of outstanding debts mainly due to rent arrears. In response to the problem the local authority launched its Rent 1st campaign to highlight the importance of making payments and offering extra support and advice for people who are struggling to pay. Now the housing and health…

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Financial Ombudsman report shows a rise in Payday complaints

4th November 2016 Consumer Collections |

The Financial Ombudsman (FOS) has published it’s latest complaints data for the second quarter of the financial year 2016/17.  The complaints data shows a rise in issues with payday loans. Between, April and September 2016, the Ombudsman received over 5,000 payday loan complaints, compared to 3,200 between April 2015 and March 2016. There has also been…

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FCA to improve competition in the current account market

4th November 2016 Consumer Collections |

The Financial Conduct Authority (FCA) has today announced that it will take action to improve competition in the current account market. This follows a series of recommendations which were proposed by the Competition and Markets Authority (CMA) as part of its investigation into retail banking. Christopher Woolard, Executive Director of Strategy and Competition at the…

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Central Trust appoints Regulatory Consultant

4th November 2016 Consumer Collections |

Central Trust has announced the appointment of a Regulatory Consultant to its board of directors. Jane McMahon has joined the second charge mortgage lender as a regulatory consultant. As well as Central Trust, McMahon has also been appointed as regulatory consultant for Central Trust Syndicate Number One Limited, Central Loans Limited, Commercial Trust Limited and…

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Debt purchaser agrees to FCA redress package

2nd November 2016 Consumer Collections |

Motormile Finance UK Limited, a debt purchase and collections firm, has entered into an agreement with the Financial Conduct Authority (FCA) to provide redress to more than 500,000 customers for historic failures in its due diligence and collections process. The firm had inadequate systems and controls over due diligence. In particular, it failed to conduct sufficient…

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Scottish ministers face calls to act over high street alternative lenders

31st October 2016 Consumer Collections |

Scottish Councils could be handed more powers to limit the number of controversial pay day loan shops opening on Scotland’s high streets. The Scottish Government has faced calls to introduce legislation even though there is now a cap of 0.8 per cent APR on the amount pay day loan firms can charge, campaigners have expressed concern…

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One in three customers disengaged with businesses as a result of online billing

28th October 2016 Consumer Collections |

The growing prevalence of online billing is putting businesses and service providers at risk of losing touch with customers according to new research, which reveals that almost one in three consumers have become distant from their bills as a result. The research of a nationally representative sample of 1,000 UK adults by Echo Managed Services, revealed…

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FCA strategy consultation launched

27th October 2016 Consumer Collections |

The Financial Conduct Authority (FCA) has today launched a consultation on its Mission, which is designed to provide a guiding set of principles around the strategic choices the FCA makes. It will inform the FCA’s strategy and day-to-day work over the coming years. The intention of the Mission is to provide clarity over the objectives, the…

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Financial Services investing more in training and development

26th October 2016 Consumer Collections |

While budgets for training and development came under pressure during the recent economic downturn, they are now firmly back on the agenda in the financial services sector, according to new research from leading specialist recruitment consultancy, Robert Half Financial Services. Recognising the perceived value of training and certification to employees, nearly four in 10 (39%)…

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Personal insolvencies in Scotland stabilise

26th October 2016 Consumer Collections |

Personal insolvencies in Scotland have remained largely stable for the second quarter of the year, according to the latest figures from Accountant in Bankruptcy (AiB). Total personal insolvencies, which include both bankruptcies and protected trust deeds, totalled 2,424 for the second quarter of 2016-17 up to 30 September 2016, a small 0.8% increase on the…

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1 in 5 are relying on inheritance

26th October 2016 Consumer Collections |

Parents and children are relying on financial support from each other, according to the latest findings from a SunLife’s report. The research shows that while one in six (17%) 55-65s are expecting to be supported financially by their grown up kids when they retire, one in five (19%) adult children are relying on inheritance from their…

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CYBG confirms Williams & Glyn takeover talks

25th October 2016 Consumer Collections |

http://www.cityam.com/252276/challenger-bank-cybg-confirms-williams-glyn-takeover-talks

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