Average house now costs 8.4 times income

In 2022, in England, the average house price was £275,000 and the average annual disposable household income was £33,000, so houses cost 8.4 times income according to latest Office for National Statistics (ONS). The ONS affordability threshold is five times earnings and we have been above this since 2017. In England, only the top 10%…

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Regulators finalise new complaints scheme

28th July 2023 Consumer Lending | #complaints

The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have finalised a revised scheme for those who have complaints about the regulators, following a consultation. The regulators say that the revised scheme will provide clarity around what people can expect when they complain, making it more transparent and user-friendly.…

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£55m of fraud prevented by rapid response scheme

27th July 2023 Consumer Lending | #fraud

Over £55.5 million of fraud was prevented last year thanks to the Banking Protocol rapid scam response scheme, according to the latest figures from UK Finance. The Banking Protocol is a UK-wide scheme developed by UK Finance, National Trading Standards and local police forces. Bank and building society staff are trained to spot the warning…

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FCA stops 30% more firms from operating

21st July 2023 Consumer Lending | #FCA

The Financial Conduct Authority (FCA) has saiD it has blocked nearly 30% more companies from operating over the past 12 months than in the previous year. The regulator said it had cancelled the authorisation of 627 firms in the year to the end of March. The FCA said the proportion of firms it did not…

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FCA measures to clamp down on social media promotions

The Financial Conduct Authority (FCA) is to target those using social media to promote financial products or services, amid concern over firms selling crypto schemes and financial products via misleading adverts. The regulator is set to issue guidance to modernise the information firms should use when promoting financial products or services online. This comes as…

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Young adults account for 64% of cases indicating money mule activity

14th July 2023 Consumer Lending |

Data released by Cifas and UK Finance reveals that in the first six months of 2023 there were 17,286 cases with intelligence indicating money mule activity filed to the Cifas National Fraud Database. Of these, 3,881 involved young people aged 21 and under which now make up one in five (23%) of all cases filed…

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Government and industry meet to progress the fight against fraud

12th July 2023 Consumer Lending | #fraud

The Security Minister convened a meeting of the Joint Fraud Taskforce to discuss measures to tackle fraud including an online fraud charter. Representatives from across the private sector met at 10 Downing Street to update government on progress made to tackle fraud and protect the public from scams. The Security Minister, Tom Tugendhat, convened a…

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Two thirds of brokers want extra Consumer Duty information

4th July 2023 Consumer Lending | #regulation

Nearly nine out of ten brokers (86%) are confident about their awareness of Consumer Duty just weeks ahead of its implementation, according to new research from Hodge.  Two thirds (61%) of brokers do want to have more information about CD from financial providers to help them with the imminent changes, however.   The specialist lender quizzed…

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FCA warns insurers about support provided to struggling customers

The Financial Conduct Authority (FCA) will target home and car insurers that have failed to improve their treatment of struggling customers, saying that firms are taking a long time to deal with complaints and that customers have not been given appropriate settlements. Following an increase in complaints about insurance claims, the FCA uncovered examples of…

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Three million people have borrowed from loan sharks in last three years

New research from Ipsos and Fair4AllFinance shows that 3 million people have borrowed money from an illegal ‘loan shark’ lender over the past three years, as high-street lenders turn people worrying about rising bills and mortgage rates away while the cost of living bites. Results from a new online survey amongst a representative quota sample…

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32 lenders agree to be part of new Mortgage Charter

Around 85 per cent of lenders operating in the UK’s mortgage market have signed a government charter agreeing to support borrowers. The Charter was published following the Chancellor’s meeting with lenders on Friday to discuss the impact of rising mortgage rates on homeowners. Chancellor Jeremy Hunt says the new Mortgage Charter signed by lenders will…

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Joint Regulatory Oversight Committee publishes Open Banking principles

27th June 2023 Consumer Lending |

The Joint Regulatory Oversight Committee (JROC) has published a joint paper setting out five high-level principles for banks and registered third parties to follow when agreeing to a premium Application Programming Interface (API) commercial model. Premium APIs will allow new open banking products and services to be offered. These include variable recurring payments (VRPs), which…

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More people are losing patience with Bank of England rate setters

20th June 2023 Consumer Lending | #mortgage

People are increasingly fed up with the job the Bank of England is doing setting interest rates to control inflation according to research by Hargreaves Lansdown. The research found that the number of people who are satisfied minus the number who are dissatisfied leaves us at minus 13% – worse than the February figure of…

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