Global contactless card transactions reach $2.5 trillion in 2021

28th July 2021 Consumer Collections |

A new report from Juniper Research has found that global contactless card transaction values will reach $2.5 trillion in 2021, from $1.7 trillion in 2020, with cards retaining the majority share of overall contactless transaction values at 79% in 2021. The pandemic has significantly accelerated an existing contactless card usage trend, and these value increases…

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Ulster bank to sell €7.6bn assets to Permanent TSB

26th July 2021 Consumer Collections |

NatWest’s Ulster Bank is preparing to sell €7.6 billion of loans and 25 branches to Irish bank Permanent TSB. Between 400 and 500 Ulster Bank employees will transfer over under the deal while NatWest will secure a 20% stake in PTSB as part payment. “In line with our strategy of a phased withdrawal from the…

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Irish Central Bank proposes to end the insurance loyalty penalty

23rd July 2021 Consumer Collections |

Ireland’s Central Bank is proposing to ban the practice of price walking following its Review of Differential Pricing in the Private Car and Home Insurance Markets. The Review examined how differential pricing is used in the private car and home insurance sectors and established its impact on consumers. Differential pricing is where customers with a…

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NatWest sells Irish lending division to AIB

30th June 2021 Consumer Collections |

NatWest has announced that it is selling most of its Irish commercial lending business to Allied Irish Banks (AIB), which will take over about €4.2 billion in loans, €2.8 billion in undrawn facilities and about 280 transferred Ulster Bank employees. The exact size of the portfolio and amount payable will depend on movements in the…

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UK hardest hit European country for online fraud

16th June 2021 Consumer Collections |

New research by Uswitch.com  has revealed impersonation scams as collectively having had the highest financial impact from fraud in the UK. with £96.6 million lost to impersonation fraud of police or bank staff in 2020, alongside £53.7 million lost to other types of impersonation scams. Unlike impersonation scams, where collectively more than half (56%) of…

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Judgments against Irish consumers fall

27th April 2021 Consumer Collections |

The number of judgments registered against Irish consumers saw huge falls in the first Quarter of 2021 compared to the same quarter last year according to latest Registry Trust figures. The number of judgments against consumers fell by 73 percent, from 565 to just 155. The total value fell by 71 percent, from nearly €26…

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British households hit hardest by the pandemic

20th April 2021 Consumer Collections |

Analysis by the Resolution Foundation suggests that British households have been hit harder by the pandemic than those in France and Germany. As part of a new project, supported by JP Morgan Chase, the Resolution Foundation has examined and compared the strengths and weaknesses of family finances across the UK, France and Germany on the…

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Ulster Bank fined €37.8m over tracker mortgage scandal

26th March 2021 Consumer Collections |

Irish regulator, The Central Bank of Ireland, has fined Ulster Bank €37.8 million (€37,774,520) for its role in Ireland’s tracker mortgage scandal. The Central Bank of Ireland issued the penalty after finding that 5,940 people were denied tracker mortgages, resulting in “significant and widespread overcharging”. The Central Bank’s investigation found that the Bank had breached…

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Six in ten consumers using universal mobile wallets 

18th February 2021 Consumer Collections |

New research from Experian has found that one in six (60%) of consumers are e continuing to embrace digital transactions by using universal mobile wallets. The research has found that more people become accustomed to the security and convenience of the digital channel, digital transactions including mobile wallet payments are continuing to increase.  The Global…

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Judgments against Irish consumers see major decrease in 2020

5th February 2021 Consumer Collections |

The number and total value of judgments registered against Irish consumers saw a large fall in 2020 compared to 2019, figures released by registrar Irish Judgments show. The number of judgments against consumers fell by 62 percent, from 2,456 to just 930. The total value fell by 79 percent, from €192 million in 2019 to…

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Intrum achieves seventh consecutive top customer service rating

4th February 2021 Consumer Collections |

Credit management firm Intrum has achieved gold rating in an independent customer experience assessment for the seventh consecutive year by Investor in Customers (IIC). IIC has again given the business its highest gold standard for delivering ‘exceptional’ customer service, making Intrum the only business ever to achieve gold on first IIC assessment and maintain that…

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Pandemic causes four-year low in European NPL sales

22nd January 2021 Consumer Collections |

Sales of non-performing loans (NPLs) hit a four-year low last year with €67.7bn sold, according to the Debtwire European NPLs FY20 Report. The Government supported disposals accounted for 60% of the total, the report found. The Cobid-19 crisis delayed portfolio sales as Europe went into lockdown, while agreements fell apart as the economic outlook deteriorated.…

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Permanent TSB and Experian agree customer lending journey partnership

15th January 2021 Consumer Collections |

Irish personal finance provider Permanent TSB has signed up to use Experian’s banking categorisation technology to improve its customer lending journeys. The solution produces high levels of accuracy, so Permanent TSB can treat customers fairly and deliver improved outcomes. The categorisation engine is an Irish-specific version and is the first in the market within the…

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