Intrum appoints new Managing Director for Italy

29th April 2021 Consumer Collections |

Intrum has announced that Alberto Marone has been appointed Managing Director for Intrum’s operations in Italy. Marone has been promoted from the position of Group Investment Director at Intrum. Marone has also been part of Intrum Italy’s senior management team, where he has covered the role of Head of M&A and Strategy for the joint…

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British households hit hardest by the pandemic

20th April 2021 Consumer Collections |

Analysis by the Resolution Foundation suggests that British households have been hit harder by the pandemic than those in France and Germany. As part of a new project, supported by JP Morgan Chase, the Resolution Foundation has examined and compared the strengths and weaknesses of family finances across the UK, France and Germany on the…

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Ulster Bank fined €37.8m over tracker mortgage scandal

26th March 2021 Consumer Collections |

Irish regulator, The Central Bank of Ireland, has fined Ulster Bank €37.8 million (€37,774,520) for its role in Ireland’s tracker mortgage scandal. The Central Bank of Ireland issued the penalty after finding that 5,940 people were denied tracker mortgages, resulting in “significant and widespread overcharging”. The Central Bank’s investigation found that the Bank had breached…

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Phillips & Cohen appoints Global Chief of Staff

24th March 2021 Consumer Collections |

Deceased account management specialist Phillips & Cohen Associates has announced that Amy Perkins has joined its senior executive leadership team in the newly created role of Global Chief of Staff. Perkins is a proven leader, with several years of collections strategy and operational experience at the highest levels at NCO Group, Bank of America, and…

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Intrum to make new Spanish and Italian MD appointments

22nd February 2021 Consumer Collections |

Intrum has announced the appointments of two new Managing Directors (MDs) for Intrum Spain and Intrum Italy respectively. José Luis Bellosta Rigo has been appointed Managing Director for Intrum’s operations in Spain. Rigo has 25 years’ of international experience from the financial services sector, and comes most recently from the position as Managing Director of…

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Six in ten consumers using universal mobile wallets 

18th February 2021 Consumer Collections |

New research from Experian has found that one in six (60%) of consumers are e continuing to embrace digital transactions by using universal mobile wallets. The research has found that more people become accustomed to the security and convenience of the digital channel, digital transactions including mobile wallet payments are continuing to increase.  The Global…

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Pandemic causes four-year low in European NPL sales

22nd January 2021 Consumer Collections |

Sales of non-performing loans (NPLs) hit a four-year low last year with €67.7bn sold, according to the Debtwire European NPLs FY20 Report. The Government supported disposals accounted for 60% of the total, the report found. The Cobid-19 crisis delayed portfolio sales as Europe went into lockdown, while agreements fell apart as the economic outlook deteriorated.…

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Differences in financial health increase among European consumers

4th January 2021 Consumer Collections |

As European economies struggle to cope with the effects of the second wave of the coronavirus, Intrum’s Financial Wellbeing Barometer highlights the disparities in financial wellbeing among consumers across the continent. While pre-existing household debt and financial instability have been aggravated by the pandemic in southern Europe, stimulus measures appear to have protected household incomes…

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European Commission publishes pandemic NPL strategy plan

17th December 2020 Consumer Collections |

The European Commission has today presented a strategy to prevent a future build-up of non-performing loans (NPLs) across the European Union, as a result of the pandemic crisis. The strategy aims to ensure that EU households and businesses continue to have access to the funding they need throughout the crisis. Banks have a crucial role…

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Pandemic taking financial toll on young adults and parents

7th December 2020 Consumer Collections |

Economic upheaval is putting a disproportionate strain on young adults and parents in the UK, according to the latest European Consumer Payment Report by Intrum The annual European-wide survey of more than 24,000 consumers found that 36% experienced an income drop as a result of the Covid-19 crisis. Though 10% said their income has since…

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FCA reminds firms to be ready for end of transition period

2nd December 2020 Regulation and Compliance |

The Financial Conduct Authority (FCA) has reminded firms to be ready for the end of the transition period in one month’s time. When the transition period ends at 11pm on 31st December, firms will need to be prepared for a number of changes to the regulatory environment in which they operate. EU laws will no…

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Paragon Group expands French operations with Groupe Bernard acquisition

6th November 2020 Consumer Collections |

Customer communications, identification and graphics services specialist Paragon Group has announced the acquisition of French Groupe Bernard – specialist in Business Process Operations (BPO), effective 1st of October 2020. Groupe Bernard will be integrated into the Paragon Customer Communications (PCC) Division with a focus on Business Process Management and Loyalty Cards / Program Management. Groupe…

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New Financial Services Bill launches

22nd October 2020 Consumer Collections |

A new Bill designed to ensure the UK’s world-leading financial services sector continues to thrive and grasp new opportunities on the global stage has been introduced to Parliament. The Government says that the new Financial Services Bill is an important first step in taking responsibility for our financial services regulation, ensuring that the UK maintains…

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