broadband

Energy and broadband customers lost £300m to poor customer service last year

30th September 2024 Consumer Collections | #broadband #energy #telecoms #utlities

New Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year, as the consumer champion challenges firms to make urgent improvements. Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May…

Half of low-income households in the dark over broadband social tariffs

24th April 2023 Arrears and Recoveries | #broadband

More than half of low-income households are in the dark about broadband deals that could save them around £200 a year, with just 5% of eligible households signed up to a discounted package. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of a range of government…

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broadband

Energy and broadband customers lost £300m to poor customer service last year

Half of low-income households in the dark over broadband social tariffs

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