Credit, Collections & Insolvency News
New Ofcom research suggests that many out-of-contract customers who take broadband, landline and pay-TV from the same provider could save over £100 a year by switching, with one in three of these ‘triple play’ customers being out of contract last year. Around three and a half million people have switched their landline or broadband provider…
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Water, energy and broadband regulators should do more to fulfil their critical role in supporting consumers struggling to afford their bills. In a new report, following an inquiry informed by evidence from expert witnesses Martin Lewis, Citizens Advice and the Consumer Council for Water, the PAC lacks confidence that water regulator Ofwat, energy regulator Ofgem…
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New Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year, as the consumer champion challenges firms to make urgent improvements. Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May…
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More than half of low-income households are in the dark about broadband deals that could save them around £200 a year, with just 5% of eligible households signed up to a discounted package. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of a range of government…
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