Consumer finance new business falls by 16%

14th January 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that consumer finance new business fell in November 2020 by 16% compared with the same month in 2019, and remained 18% lower in the eleven months to November 2020 than in the same period in 2019. The retail store and online credit sector reported…

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Second charge mortgage new business falls 28%

14th January 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that Second charge mortgage new business volumes fell by 28% in November 2020 Commenting on the latest new business figures for the second charge mortgage market, Fiona Hoyle, Head of Consumer & Mortgage Finance at the Finance & Leasing Association (FLA), said “The level…

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FCA proposes mortgages and consumer credit repossessions extension

13th January 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has proposed an extension to a  ban on repossessions until April. The updated guidance on mortgages and consumer credit repossessions. follows a November announcement on further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of the pandemic. This included guidance for firms on the treatment of…

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68% of credit card holders don’t understand APR

13th January 2021 Consumer Collections |

According to KIS Finance’s financial survey, only 31% of adults in the UK could correctly identify what an APR (Annual Percentage Rate) is, including its purpose and how it should be used. Whilst 68% of credit card holders don’t know what an APR is, bearing in mind that the APR is undoubtedly one of the…

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Pandemic driving online banking revolution

12th January 2021 Consumer Collections |

More than seven in ten consumers say that life through two national lockdowns has fundamentally changed the way they manage money but, for once, the changes have been positive. Nationally, 62% of people say they are in better control of their money than they were before COVID struck, according to new research from ThoughtWorks, a…

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Consumers losing £676 by not transferring credit card balances

12th January 2021 Consumer Collections |

Research by TotallyMoney has shown that consumers paying interest on their credit card debt are wasting hundreds of pounds by not switching to a better deal. The research found that by transferring the average credit card balance of £2,177 to the average balance transfer duration of 21 months, customers could save a huge £676. Customers…

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Two thirds of consumers still don’t trust online banking

12th January 2021 Consumer Collections |

Two-thirds of consumers still don’t trust online banking, despite branch closures forcing many to go digital according to new research by SmartSearch. The research has found that since January 2015, banks and building societies have closed 3,770 branches in the UK leading to a seismic shift towards online banking. Yet, two thirds (66%) of the population do not trust…

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FCA report identifies 4000 financial services firms at risk of failure

7th January 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has warned that up to 4,000 financial services companies were at a ‘heightened risk’ of collapse even before the second wave of coronavirus struck. The Financial Conduct Authority (FCA) has published the results of its coronavirus financial resilience surveys. The surveys were sent to solo-regulated firms to inform the FCA…

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Consumer spending fell 7.1% in 2020

4th January 2021 Consumer Collections |

Consumer spending declined 7.1% year-on-year in 2020, as coronavirus restrictions impacted many sectors, with high-street retailers and hospitality hardest hit according to new data from Barclaycard. Yet there were some bright spots as changing consumer behaviours spurred e-commerce growth, while the rise of the ‘insperience economy’ saw digital services and subscriptions boom as consumers spent…

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2020 Credit & Collections Technology Company Power League and Awards Review revealed

1st January 2021 Consumer Collections |

Credit Connect has published its second annual Credit & Collections Technology company power list for 2020. The power listed is a round-up of the most prominent innovating companies within credit and collections technology. Within the list, Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies. The…

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Data raises concerns about post-Christmas payments

22nd December 2020 Consumer Collections |

New research on average spend on credit cards rises in lead up to Christmas has indicated that it is only 2.6 percent lower than in November 2019 despite nationwide lockdown. Meanwhile, separate statistics show that the average balance of accounts missing two payments is at its highest in the last six years Stacey West, Principal…

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Money Statistics: December 2020

22nd December 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for December 2020 Personal debt in the UK People in the UK owed £1,688.5 billion at the end of October 2020. The average total debt per household, including mortgages, was £60,580 and per adult was £31,867, around 109.1% of average earnings. Net mortgage lending rose by…

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Household divide continues to widen sharply

22nd December 2020 Consumer Collections |

The divide between the ‘haves’ and the ‘have nots’ continues to grow starkly as we move towards the end of a year dominated by the Covid-19 pandemic, according to the December 2020 Money Statistics, produced by The Money Charity. As statistics move into the final months of 2020 and with winter still to come, the…

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