NatWest announces acquisition of Metro Bank mortgage portfolio

21st December 2020 Consumer Collections |

NatWest has that it has announced that it has entered into an agreement with Metro Bank to purchase its £3.1 billion mortgage portfolio in a deal that will see 13,000 customers transferred over to the lender. The £3.1 billion purchase price represents a 2.7% premium on the gross book value.   The portfolio consists of owner-occupied residential…

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Debit and credit card spending fell by 4.2% in September

17th December 2020 Consumer Collections |

Total debit and credit card spending in the UK fell slightly in September, with 4.2 per cent fewer transactions than in August, as tougher Covid-19 measures were introduced according to new analysis by UK Finance Card spending data also revealed that the proportion of contactless payments continued to increase in September to reach its highest…

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Barclays fined £26m over treatment of customers in financial difficulty

15th December 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has fined Barclays Bank £26 million for failures in its treatment of more than 1.5m retail and small business customers in financial difficulties who fell behind on credit card and loan payments between April 2014 and December 2018. Barclays has pro-actively redressed these customers, paying over £273 million to at least…

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43% of consumers will need credit before the end of this year

14th December 2020 Consumer Collections |

A recent financial survey by KIS Finance has revealed that 43.2% of consumers anticipate having to take out some kind of credit facility before the end of this year. The company says that Christmas is already an expensive time of year and scammers know that many people struggle financially and turn to borrowing to get them through. With…

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Over 45% of people rely on credit as a result of the pandemic

11th December 2020 Consumer Collections |

New research has found that 45.5% of people have been forced to take out some kind of financial facility or borrow money from friends/family due to the pandemic according to KIS Finance. Alongside this, a further 43.2% of people expect to seek out more financial help before the end of the year. Young adults between…

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Lending Standards Board publishes review of effective warnings provision

11th December 2020 Consumer Collections |

The Lending Standards Board (LSB) has published a summary report evaluating firms’ implementation of provision SF1(2) – Effective Warnings of the Contingent Reimbursement Model (CRM) Code for Authorised Push Payment (APP) scams today. The voluntary code, launched in May 2019, sets out consumer protection standards to detect, prevent and respond to APP scams and provides…

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Consumer car finance new business volumes fall by 3%

8th December 2020 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that the consumer car finance market reported a fall in new business volumes of 3% in October 2020 compared with the same month in 2019.  In the ten months to October 2020, new business volumes in this market were 20% lower than in the…

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Consumer finance fell by 11% in October

8th December 2020 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) have shown that consumer finance new business fell in October 2020 by 11% compared with the same month in 2019, and decreased by 18% in the ten months to October 2020. Consumer car finance new business by value and retail store and online credit each…

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Pandemic taking financial toll on young adults and parents

7th December 2020 Consumer Collections |

Economic upheaval is putting a disproportionate strain on young adults and parents in the UK, according to the latest European Consumer Payment Report by Intrum The annual European-wide survey of more than 24,000 consumers found that 36% experienced an income drop as a result of the Covid-19 crisis. Though 10% said their income has since…

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127,000 mortgage holidays still in place

7th December 2020 Consumer Collections |

Latest figures from UK Finance have that there are 127,000 mortgage holidays (payment deferrals) in place in mid-November, a significant reduction in customers seeking this form of support from June’s peak of 1.8 million The figures indicate that the number of payment deferrals across mortgages and consumer credit reduced in recent weeks as more customers returned to making repayments or sought alternative…

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Money Statistics: November 2020

1st December 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for November 2020 Personal debt in the UK People in the UK owed £1,685 billion at the end of September 2020. The average total debt per household, including mortgages, was £60,449 and per adult was £31,798, around 110.3% of average earnings. Net mortgage lending rose by…

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2020 Credit & Collections Technology Company Power List announced

27th November 2020 Consumer Collections |

Credit Connect has announced its annual Credit & Collections Technology company power list for 2020. The section edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies.The list…

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Credit & Collections Technology Awards announces 2020 winners

20th November 2020 Consumer Collections |

The winners of the 2020 Credit & Collection Technology Awards have been announced following a live interactive virtual awards broadcast yesterday (Thursday 19th November). The awards are the flagship event for innovational technological professionals working in credit and collections and the fourth annual event honoured the UK’s technological innovators, celebrating outstanding achievement across nineteen hotly…

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