Metro Bank to acquire Ratesetter

3rd August 2020 Consumer Collections |

Metro Bank has announced that it has agreed to acquire peer-to-peer lender RateSetter. RateSetter was founded in 2010 and is the UK’s most popular peer-to-peer lender with over 750,000 people having invested or borrowed through the platform. In its financial year ending 31st March 2019, the company reported revenue of £33 million, a pre-tax loss…

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Phoenix, JBW and Collect Services rebrand as CDER Group

3rd August 2020 Company News |

JBW Group has announced that Phoenix, JBW and Collect Services have merged together to form a single company, CDER Group, with the combined aim of delivering ‘Fairness in Operation’ across the collections and enforcement industry. Nick Tubbs, Chief Executive said: “I am absolutely delighted to have achieved this important milestone in our company’s history and…

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BNP Paribas announces Experian and Aryza digital partnership

30th July 2020 Consumer Collections |

Consumer finance specialist, BNP Paribas Personal Finance has announced that it will use Experian’s Open Banking technology and Aryza’s Debtsense digital platform to provide round-the-clock online account reviews to customers who have been affected by the Covid-19 pandemic. The company says that has moved quickly with its partners to put the solution in place inside…

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Fico appoints Lead Global Analytics Delivery specialist

30th July 2020 Consumer Collections |

Global analytics software provider Fico has named Louise Lunn to lead its newly created Global Analytics Delivery organization. Lunn, who is based in the UK, will oversee the teams of data scientists worldwide that develop custom analytics solutions and exploratory analytics projects for the world’s top banks, as well as retailers, telecommunications firms, insurance companies…

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DirectID launches collections solution

28th July 2020 Consumer Collections |

Global FinTech, DirectID, has announced the launch of its collections and recoveries solution that the company says will simplify and streamline the collections process for both collections agents and their customers. Using bank data, collections agents will have an up-to-date and accurate view of a customer’s financial statement and an assessment on their disposable income,…

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Moneybarn appoints Managing Director

24th July 2020 Consumer Collections |

Provident Financial has announced the appointment of David Shrimpton as Managing Director of Moneybarn, its car finance division, subject to regulatory approval. Shrimpton has been acting Managing Director of Moneybarn since March 2020, following Shamus Hodgson’s departure. Shrimpton has banking and consumer finance experience, in both customer service and operational roles. He joined Moneybarn in…

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Zopa and Paylink agree affordability partnership

22nd July 2020 Consumer Collections |

Digital bank and peer to peer lender, Zopa, has implemented a new cloud-based digital income and expenditure product to easily support customers who find themselves in financial difficulties. Zopa have utilised Paylink Solutions’ Embark technology to help it to understand affordability for loan customers who have experienced a change in circumstances and therefore require a…

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Just appoints Director of Operations

22nd July 2020 Consumer Collections |

Enforcement specialist Just has announced the appointment of Natalie Tate as Director of Operations. Tate has over 15 years’ experience in key roles at Egg Bank, Citi Bank and TDX Group where she was Head of Supplier Delivery, Quality and Performance for the debt management function. Just say that Tate is viewed as a thought…

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Bristow & Sutor wins Silver at Digital Experience Awards

22nd July 2020 Consumer Collections |

Bristow & Sutor and Palladium Digital have been named as runners-up in the Digital Change & Transformation category at DXA’20. DXA’20, the UK Digital Experience Awards, is run by Awards International. Founded in 2008. Bristow & Sutor have found success with Palladium Digital after driving internal innovation and successfully implementing change throughout the business. The…

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Morses Club sees collections recovery as company adapts to change

17th July 2020 Consumer Collections |

Lender, Morses Club says that the company has adapted to the changes inflicted by the pandemic, with over 109,000 customers now registered for its online customer portal compared with about 78,000 at the end of financial year. In its latest company update for the period since 29th February 2020, the firm says reduced lending volumes largely…

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Noble Systems wins communications award

16th July 2020 Consumer Collections |

Omnichannel contact centre technology solution provider, Noble Systems has announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 the Communications Solutions Product of the Year Award. Commenting on the win Chris Hodges, Noble’s Senior VP Sales and Marketing, said “The ability to monitor conversations, both in real-time and post-call, is becoming…

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Billing Finance and Flexys agree partnership

16th July 2020 Consumer Collections |

Software supplier Flexys Solutions has announced that it has signed a debt management agreement with motor finance lender Billing Finance. Billing Finance offers car, motorcycle, leisure vehicle, and van finance to customers including those with a non-standard credit record. Billing Finance Head of Collections, Samantha Challenger, said Billing Finance is proud of its excellent customer…

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SmartSearch launches into US market

15th July 2020 Consumer Collections |

Anti-money-laundering (AML) specialist firm SmartSearch has announced that it is launching operations in the USA. Expansion into the US market follows a period of sustained growth that has seen the firm frequently named among the UK’s fastest-growing companies, and a leader in the increasingly important ‘RegTech’ sector. SmartSearch’s ‘one-stop’ Know Your Customer (KYC) and AML…

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