Just appoints Chief Information Officer

7th July 2020 Consumer Collections |

Just has announced the appointment of Andy Wallace as its Chief Information Officer (CIO). Wallace has a long and distinguished career in IT, holding senior positions and delivering major IT developments in organisations including Allen & Overy, Capital One, Ikano Bank, TDX Group, EIS Consultants Ltd and The Robot Exchange. Nick Georgiades, Managing Director of…

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Provident Financial appoints MD for Consumer Credit Division

6th July 2020 Consumer Collections |

Provident Financial has announced the appointment of Hamish Paton as Managing Director (MD) of its Consumer Credit Division (CCD), subject to regulatory approval. Paton will take over from Chris Gillespie, who will be joining H&T Group, a FTSE listed pawnbroker. Gillespie has held the role since August 2017. Paton has a strong consumer finance background…

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UK Finance appoints two new Managing Directors

6th July 2020 Consumer Collections |

UK Finance, the body representing the finance and banking industry operating in the UK, has announced the appointments of two new Managing Directors. Karen Baxter, who will lead on Intelligence Strategy for Economic Crime, and Jana Mackintosh who will lead on Payments & Innovation. Both will join the organisation in autumn this year. Baxter is…

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Triline and Family Building Society announce partnership

3rd July 2020 Consumer Collections |

TriLine GRC has announced that it has been selected by the Family Building Society to embed an automated solution to improve efficiency and to provide concise and real-time reporting. TriLine GRC will be implementing the compliance and risk management platform, alongside its Triage PRO regulatory horizon scanning module. Triline says the solution will provide Family…

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Arum announces two senior promotions

2nd July 2020 Consumer Collections |

Arum has announced two senior promotions within its senior leadership team. Cormac O’Sullivan (formerly Delivery Lead and Principal Consultant) will take on the new role of Director of Professional Services, and Matt Riddall (also formerly Delivery Lead and Principal Consultant) will become the new Director of Advisory. O’Sullivan has worked at Arum for six years,…

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Phillips & Cohen announces expansion plans

30th June 2020 Consumer Collections |

Specialist recoveries company Phillips & Cohen Associates has announced plans to expand into the servicing of potentially vulnerable consumers. The business, which has been consistently recognised for its compassionate engagement model during its 23-year history, is reacting to client demand for this new service alongside increasing market demographic needs. As one of a number of…

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Aire launches real time credit proposition

30th June 2020 Consumer Collections |

Aire, the UK’s fourth FCA-regulated credit reference agency (CRA), has launched a new insight product to help lenders make sense of the post COVID-19 borrowing landscape. Pulse from Aire helps protect credit providers and consumers from bad debt, and supports fair and FCA-compliant account handling, by enabling lenders to collect up-to-date information from customers about…

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Sigma announce growth plans

29th June 2020 Consumer Collections |

Outsourcing collections specialist, The Sigma Financial Group has announced plans to double in size over the next five years following a record period of growth in the UK and abroad. The Group, which offers white label customer contact centre services across the utilities, retail, financial services and telecommunications sectors, plans to double its 1,500 workforce…

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Just and Accountscore agree open banking partnership

29th June 2020 Consumer Collections |

Just the digital marketplace and AccountScore have agreed an exclusive partnership to leverage Open Banking in the enforcement sector. Open Banking data and services will be used by Just, to validate affordability for repayment arrangements; allowing them to build affordable, sustainable repayment solutions based on accurate assessment of customer circumstances. AccountScore uses intelligent algorithms to…

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Qualco make five appointments

26th June 2020 Consumer Collections |

Qualco UK has appointed five staff members, growing its team, following a succession of significant client wins. The company provides panel and asset management software and analytics to optimise collections on behalf of clients in the financial services, utilities, telcos and home shopping sectors. The onboarding of new clients, including the UK Government, presents Qualco…

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Principality Building Society appoints Chief Executive Officer

25th June 2020 Consumer Collections |

Principality Building Society has announced the appointment of Julie-Ann Haines as Chief Executive Officer, subject to regulatory approval. Haines joined the Society as Head of Strategy and E-Channels in 2007 and is currently the Chief Customer Officer. She has more than 20 years’ corporate experience in retail and financial services. In her current role she…

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Zopa granted banking licence

24th June 2020 Consumer Collections |

Zopa has announced that it has been granted a banking licence and duly announced it would be launching a new digital bank offering a fixed-term saving account followed by a credit card later in the year. These new products will launch in addition to Zopa’s existing personal loan and car loan products. Zopa Bank will…

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Qualco appointed to deliver Crown Commercial Service debt management services

24th June 2020 Consumer Collections |

Qualco has been appointed to support the HM Government in the delivery of Crown Commercial Service’s (CCS) Debt Management Services (DMS) Framework for a fixed period of 30 months. The DMS Framework is a new government initiative that will offer all public sector organisations access to private sector debt management services. Framework users will gain…

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