PayPlan launches new service

8th June 2020 Company News |

Free debt advice provider, PayPlan, has launched a new enhanced Business and Self-Employed Debt Advice Team for people who are self-employed, or run their own business, and need help with debt. With the current economic climate impacting almost five million self-employed people and six million small businesses across the UK, there has never been a…

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DSW appoints new MD

5th June 2020 Consumer Collections |

Newly launched debt funding specialist. DSW Debt Advisory has appointed a new Managing Director (MD). Simon Carrier, who recently departed his post as Regional Managing Director of Shawbrook Bank, has joined as a Partner to help meet the growing demand. Simon’s 25-year banking career includes spells at RBS, Bank of Ireland and Santander where, as…

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Hanley Building Society makes senior appointments

3rd June 2020 Consumer Collections |

Hanley Economic Building Society has announced that it has made two senior appointments and added two new members to its board. The company has appointed Jenny Jones as Head of Finance and Anna Guy as Head of Risk, while adding Ian Henley and Liz Whitfield to its board. Jenny Jones joined the society as a…

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PayPlan and Refuge support domestic abuse survivors

3rd June 2020 Consumer Collections |

Refuge, the UK’s largest national domestic abuse charity, and free debt advice provider, PayPlan, are working together to support survivors of domestic abuse to become debt-free. The collaboration has seen PayPlan provide key information for Refuge’s frontline staff to help survivors manage their income and expenditure, helping vulnerable people get a handle on their finances. In…

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Begbies Traynor acquires Scottish insolvency portfolio

3rd June 2020 Consumer Collections |

Financial advisory company, Begbies Traynor has announced that it has acquired a portfolio of 503 Scottish personal insolvency cases and a team of five fee earners, from Grant Thornton in a deal thought to be worth £500,000. The acquisition will increase the group’s existing operations in Scotland, which provide corporate and personal insolvency together with…

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Lowell announces two new senior appointments

3rd June 2020 Consumer Collections |

Credit management specialist, Lowell has announced that it has made two new appointments to its Group Executive team. Thomas Lingen has joined as Group General Counsel and Bitte Ferngren joined as Group Chief People Officer. Lingen joins Lowell from Office Depot Europe in the Netherlands, bringing with him experience of leading legal functions for multinational…

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Metro Bank appoints Chief Transformation Officer

2nd June 2020 Consumer Collections |

Metro Bank has announced that Martin Boyle has been appointed Chief Transformation Officer. Boyle will report to the CEO, Dan Frumkin and will be a member of the Bank’s Executive Committee (ExCo). Boyle is an experienced change and operations leader with extensive retail banking expertise, joins from Nationwide Building Society, where he was Chief Transformation…

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FCA launches investigation into subprime lender

2nd June 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has opened an investigation into subprime lender Amigo Loans (The Richmond Group), the company has announced In a stock market update. Amigo said the FCA started an investigation on Friday into whether Amigo’s creditworthiness assessment process and its governance oversight of this was compliant with regulations. News of the investigation…

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DebtStream announces Qualco partnership with aim to transform collections landscape

1st June 2020 Consumer Collections |

Fintech business DebtStream has announced that it has partnered with Qualco to power their digital capabilities providing highly personalised and flexible self-service customer journeys within the company’s collections & recoveries platform. DebtStream has said that it aims to transform the collections landscape with their digital self-service solution focused on delivering engaging experiences for customers in…

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FICO and OpenWrks announce open banking affordability partnership

29th May 2020 Consumer Collections |

Analytics and decision management provider FICO has announced that it has partnered with OpenWrks – provider of Open Banking based digital engagement applications. Under the partnership, FICO plans to combine OpenWrks financial budgeting and conversational AI technology with FICO’s market-leading integrated collections and omni-channel platform to assist creditors in making the most appropriate customer decisions…

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Provident business volumes fall as lending standards tighten

27th May 2020 Consumer Collections |

Specialist subprime lender, Provident Financial has announced its latest financial results. The company has tightened its lending standards in the wake of the pandemic crisis, leading to a fall in customer numbers. New customer business via the Vanquis Bank division in the four months through April has fallen by about 75%, while a credit line…

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Aberdein Considine appoints Operations Manager

27th May 2020 Consumer Collections |

Aberdein Considine has added further industry experience to its Lender Services Practice Group with the appointment of a new Operations Manager. Tahir Bashir has joined the firm from the Ascent Performance Group, bringing with him 20 years of frontline experience in property and volume debt recovery. Bashir has worked extensively with clients such as RBS,…

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Equifax and HooYu agree digital customer onboarding partnership

27th May 2020 Consumer Collections |

Business and consumer insights specialist, Equifax has announced a partnership with customer onboarding and KYC RegTech provider, HooYu, to expand its range of identity and fraud tools. The partnership will support Equifax clients across regulated and non-regulated sectors that are striving to improve their digital customer onboarding experience, and bolster their anti-fraud processes, while meeting…

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