Credit, Collections & Insolvency News
Target Group, the business process outsourcing (BPO) and operational transformation provider, has announced it has closed its mean gender pay gap by 4.8 percentage points to 22.5%, considerably below the finance and insurance average of 33.4%. Meanwhile, its median gender pay gap has fallen by 5.5 percentage points to 15.1%, again significantly below the sector…
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Nationwide Building Society, has chosen credit risk and Artificial Intelligence (AI) experts Jaywing, to work with its analytical team on analysis of different risk modelling techniques, as it explores the application of machine learning for application scoring. Nationwide was seeking to boost the performance of the application risk models it uses to approve existing customers…
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Stephen Sklaroff, the Director General of the Finance & Leasing Association (FLA), has decided to leave the FLA later this year, after some twelve years in the post. Commenting on his departure, Sklaroff said “It has been a privilege and a pleasure to work with the FLA’s members over the past twelve years as they…
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Arvato Financial Solutions (AFS) has announced it has appointed a new Operations Director for the UK market. Alasdair Skeoch, who has over thirty years’ experience within the credit industry, has joined AFS to lead the contact centre and field services operations. Skeoch has a track record of success in senior Operational and Client Service roles…
Read morePayment solution provider Gala Technology has won the ‘Security Solution Of The Year’ award at the Call & Contact Centre awards. The award completes a hat-trick of recent recognition for the Gala Technology team, who have previously been presented with the ‘PCI: 2019 Award For Excellence’ in January and ‘Best Use Of Technology’ within a…
Read moreAutomotive Finance & Insurance (F&I) technology specialist DealTrak has announced that the company has plans for 12 months of fundraising for a range of local and national charities – nominated and voted for by employees. A long-term supporter of Cancer Research UK (CRUK), the firm raised £1,448.91 for the charity in 2018, with further donations…
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Webio has launched ‘WebioPay’ its latest platform addition. WebioPay’ offers a complete way for contact centres and large enterprises to collect customer payments quickly, conveniently and securely with over 120 global PSPs(Payment Service Providers) using Webio’s conversational payments skill. The new platform is designed to optimise customer payments by giving businesses the ability to bring…
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Creditfix has unveiled plans to open a new office in the heart of Toronto, Ontario. Initially, Pearse Flynn, chairman of Creditfix will take responsibility for the Canadian Operation until a local senior team is appointed. A newly-formed team of personal insolvency specialists will arrange Consumer Proposals for householders struggling with debts of up to $250,000…
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Third-party mortgage servicer, Computershare Loan Services, has donated £5,000 to Citizens Advice Gateshead to support the charity’s efforts to combat financial hardship. The donation will contribute to the Dig Deep 2018 fundraising appeal to help the charity to extend its debt service to North East families who have been destabilised financially by serious medical life…
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Cardiff-based start-up SamePage and the Green Deal Finance Company (GDFC) have announced that they have agreed on a home improvement partnership. The Green Deal Finance Company (GDFC), was originally a Government scheme and now a privately-owned green fintech lender supporting homeowners to invest in renewable energy and products, to create a new online loans applications…
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Provident Financial has announced the appointment of Neil Chandler as Managing Director of Vanquis Bank. Chandler will join the Vanquis Bank board and will start as Managing Director on the 15th April 2019, subject to regulatory approvals. Chandler was until recently the Chief Executive Officer, Shop Direct Financial Services and a member of the Shop Direct…
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The Financial Conduct Authority (FCA) has reaffirmed the regulator’s focus on affordability, business models and culture in the consumer credit sector. Speaking in London this week, Jonathan Davidson, executive director of supervision – retail and authorisations at the FCA, noted that growth in the sector has slowed, increasing 6.5% over the last 12 months, according…
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Cabot Credit Management has won the Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards. In the Awards category Cabot had to demonstrate an employee engagement strategy that has led to an improvement in performance and customer satisfaction. The judges were looking for improved staff retention, reduced sick…
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