CSA appoints Complaint and Compliance Administrator

20th March 2019 Consumer Collections |

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has announced that it has appointed Chris Gardner as its new Complaint and Compliance Administrator. Gardner will act as a first line complaint handler, providing a high level of customer service to consumers and members alike. He will ensure that…

Read more

Creditfix listed in workplace awards

20th March 2019 Consumer Collections |

Personal insolvency specialist Creditfix has been named as one of the best companies to work for in the UK. The company has been ranked 58th in The Sunday Times Best Mid Companies to Work For 2019 awards. The awards are based on anonymous feedback from a survey of Creditfix’s 390 employees, in its offices across…

Read more

FIS and Worldpay announce merger

18th March 2019 Consumer Collections |

Payment specialist FIS Global and Worldpay, a global leader in eCommerce and payments, has announced that they have entered into a definitive merger agreement. In a media statement. the new group said that this combination greatly expands FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increases Worldpay’s distribution footprint, accelerating its entry…

Read more

Provident signs up to Women in Finance charter

15th March 2019 Consumer Collections |

Provident Financial has signed up to the Women in Finance Charter. Provident is one of 36 new signatories to the HM Treasury Women in Finance Charter, a government initiative to improve gender diversity in senior positions within the financial services sector. Committing to be a Charter signatory is part of Provident Financial’s wider equality and…

Read more

Provident Financial announces profit turnaround

14th March 2019 Consumer Collections |

Provident Financial has published its full-year company (ending 31st December 2018) results which indicate that adjusted pre-tax profits increased, up 82% to £153.5m in 2018. Malcolm Le May, Provident’s group chief executive, said “Today’s results are testament to the immense progress that the Group has made over the past 18 months, having delivered adjusted profit…

Read more

CCS appoints South East Business Development Manager

12th March 2019 Consumer Collections |

Consumer Credit Solutions (CCS) has announced the appointment of Shanny Rasul as Business Development Manager. Rasul will take on account management responsibility for home improvement retailers across the South East of England. Rasul has a background in private banking and commercial finance.  He spent almost 10 years with Barclays Premier and Clydesdale Private Bank, before…

Read more

Brilliant Energy becomes latest energy company to cease trading

11th March 2019 Consumer Collections |

Brilliant Energy Supply, an energy supplier with about 17,000 domestic customers, has ceased to trade. Under Ofgem’s safety net, the energy supply of Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, will continue and the outstanding credit balances of domestic customers will be protected. Ofgem will choose a new…

Read more

Cabot Financial raises over £122,000 for two children’s hospices

11th March 2019 Consumer Collections |

Cabot Financial, the debt purchase arm for the Cabot Credit Management Group (CCM), raised £122,633 for two children’s hospices last year with £94,212 being donated to Demelza in Kent and £28,421 to Chestnut Tree House in Sussex. Cabot Financial has two sites in the UK, one in Kings Hill, Kent and one in Worthing in…

Read more

FCA introduces final rules for financial services directory

11th March 2019 Consumer Collections |

The Financial Conduct Authority (FCA) has announced the final rules on the Directory – a new public register that enables consumers, firms and other stakeholders to find information on key individuals working in financial services. Publishing this information on a regular basis will empower customers to make sure they only deal with individuals whom an…

Read more

Moneyhub and Starling Bank enter payment gateway partnership

7th March 2019 Consumer Collections |

Moneyhub has integrated Starling Bank into its Payment Gateway, the first challenger bank to support PSD2 PISP legislation and joining the growing list of payment providers on the Moneyhub platform. Moneyhub’s integration with Starling Bank’s API allows users to initiate a payment straight from one account to the other quickly, easily, and at a fraction…

Read more

Deko and Featurespace enter fraud payment prevention partnership

5th March 2019 Consumer Collections |

Retail finance technology provider, Deko, has announced it has partnered with Featurespace, the leading machine learning Adaptive Behavioural Analytics fraud and risk management company, to bolster the security of its consumer finance lending platform. Deko will use Featurespace’s ARIC™ Fraud Hub to boost the capabilities of its retail originations technology, increasing the security benefits of…

Read more

Pay.UK completes final stage of pay industry merger

5th March 2019 Consumer Collections |

Pay.UK is the new home for Bacs, Faster Payments, and Cheque and Credit Clearing and, it has now completed the formal transition of their people, a skilled team with a wealth of experience across the UK’s complex payments industry. This is the final stage of bringing these important payment brands together under the Pay.UK roof,…

Read more

Tully receives FCA approval for financial capability app

4th March 2019 Consumer Collections |

For the first time since its inception, the Financial Conduct Authority (FCA) has issued a license for the provision of a digital debt advice solution. Tully is a fintech start-up created to improve financial capability, make it easier for people to manage their money and repay their debts faster. Tully said it’s mission is to…

Read more