Households face higher energy bills as Ofgem launches £28bn grid upgrade

Ofgem has announced that household energy bills will rise to help fund a £28 billion investment to upgrade the UK’s energy network. The energy regulator said that it has approved more than £17.8 billion of spending plans to upgrade gas transmission and distribution networks in the five years from April 2026. The remaining initial investment…

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Government launches child poverty strategy to support families

The Government has announced a new Child Poverty Strategy, which aims to lift 550,000 children out of poverty by 2030. The Government says that following the reversal of the two-child limit, the strategy tackles the root causes of poverty by cutting the cost of essentials, boosting family incomes, and improving local services so every child…

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Bill reform could save struggling households £950 a year

As people across the country battle an unrelenting living standards crisis, Citizens Advice has revealed reforming bill support across essential markets, including energy and water, could save eligible households a staggering £950 a year. That’s the equivalent of £79 a month, which amounts to an income boost of almost 6% for low-income households. Citizens Advice’s…

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More than one in four will struggle to afford Christmas

New YouGov polling by StepChange Debt Charity reveals more than one in four adults (27%), equivalent to around 14.3 million people, will struggle to afford Christmas this year, which rises to almost one in three (31%) among parents with children at home. With the cost of living still stubbornly high and millions struggling to make…

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AUTUMN BUDGET 2025 – consumer credit sector reaction

Chancellor Rachel Reeves has announced the autumn budget for 2025. Commenting on the Budget, Vikki Brownridge, CEO at StepChange said “Today’s announcement of the removal of the two-child limit is an immediate, cost-effective way to lift hundreds of thousands of children out of poverty. It is a decisive move that will reduce the risk of…

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Millions borrowing from family and friends to cover costs

With possible income tax and threshold reforms expected in the Budget, new data from Howden Life and Health reveal families are already under pressure, with millions forced to borrow from friends and family, take out loans, and even cancel insurance policies to cover sudden costs. As part of its Health Gap report, Howden Life and Health surveyed 3,000…

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One in ten have no emergency savings

One in ten (8%) of people have no emergency savings at all, rising to one in ten women (10%) according to Hargreaves Lansdown (HL) Savings and Resilience Barometer. The research found that 11% of the squeezed middle (35-54), 12% of single people and 17% of renters do not have savings, whilst 11% have £100 or…

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Consumer confidence rises but debt divide widens

The gap between the UK’s wealthiest and poorest consumers is widening, according to a survey of 20,000 European and 1000 UK consumers by credit management group Intrum. The European Consumer Payment Report is an annual survey across 20 countries found only 48 per cent of the UK’s low-income consumers are confident they can pay all of their…

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Energy price cap increases by 0.2% – industry reaction

Energy regulator Ofgem has announced a 0.2% rise of the energy price cap for the period covering January to March 2026. Thd change amounts to a small increase of around 28 pence a month for the average dual fuel household. Year on year when adjusted for inflation the new cap is 2% or £37 lower…

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Credit & Collections Technology Awards announces 2025 winners

The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…

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42% of over-65s are worried about winter energy bills

21st November 2025 Consumer Collections | #energy bills

New Skipton Building Society research has revealed that 42% of over 65s are worried about this coming winter, with the cost of heating and energy bills topping their list of concerns (86 per cent), followed by the overall cost of living (76 per cent) and homes not being warm enough (58 per cent). To shine…

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CSA calls for Government to act on inaccurate online advice

21st November 2025 Arrears and Recoveries | #online advice

A new report from the Credit Services Association (CSA), the UK trade association for debt collection and purchase, is calling on the Government and Information Commissioner to turn the tables on online ‘influencers’ who give inaccurate advice to unsuspecting consumers, including those already facing significant problem debt. The new report has found that one of…

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Higher prices for essentials are their biggest worry ahead of the Budget

20th November 2025 Consumer Collections | #cost of living

New research from Creditspring has found that half of people (49%) say higher prices for essentials are their biggest worry ahead of the Budget, followed by rising energy bills (47%) and income tax freezes (35%) The research also revealed that the average person has spent hundreds of pounds in the past year on unplanned expenses…

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