58% of households expect to cut energy use

1st October 2025 Arrears and Recoveries | #energy use

National Energy Action says 58% of households expect to cut heating use as typical annual dual-fuel bill increases to £1,755. Polling from National Energy Action with YouGov has found that people with health conditions expect to ration their heating this winter, and many prepayment meter households have run out of credit at least once in…

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Energy sector debt hits £4.4bn

29th September 2025 Consumer Collections | #energy debt

Latest data from Ofgem shows that energy suppliers are owed at least £4.43bn in energy debt. It is believed that this figure is likely to be significantly higher, as it only accounts for debt that has been outstanding for more than 91 days. The data from April to June (Quarter 2, 2025) shows that household…

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Money worries keeping three out of four awake at night

29th September 2025 Arrears and Recoveries | #money worries

Almost three in four UK adults (72%) – the equivalent of 39 million people – admit they are losing sleep over money worries, according to new research from Nottingham Building Society. The biggest concerns are around savings; of those who say money worries keep them awake, a third (33%) worry that they are using up too much…

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Time running out to prevent decade of falling incomes

26th September 2025 Consumer Collections | #falling incomes

New analysis from the Joseph Rowntree Foundation (JRF) shows that the UK is on track for a decade of decline in families’ disposable incomes by the end of the parliament (September 2029). This comes after a decade of stagnant earnings growth following the financial crisis. By updating the March 2025 Office for Budget Responsibility (OBR)…

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Seven million at risk of overpaying energy bill if they fail to read meter

24th September 2025 Consumer Collections | #energy bills

More than seven million households need to read their meter by the end of the month to make sure they avoid higher energy rates from 1st October, according to research by Uswitch. Homes on a standard tariff with average usage are expected to spend £140 on energy in October, compared with £63 in September. The…

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September is the worst month for money anxiety

New research by Updraft has revealed that September is the worst month for money anxiety as September marks more than just the end of summer, but the start of the post-summer blues. The data shows that 31% of people feel anxious, 21% regret overspending, and only a third say they feel motivated to fix their finances after…

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2026 Credit & Collections Industry Awards open for entries

The 2026 Credit & Collections Industry Awards have opened for entries into next year’s awards. The awards programme was launched in 2024, recognising excellence within credit and collections by highlighting achievements through its tangible and transparent awards judging scheme. The awards also acknowledge key industry innovations and initiatives in credit, lending and collections. The Credit…

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Personal insolvencies increase by 6.8%

Latest monthly figures from the Insolvency Service for England & Wales have indicated that personal insolvency figures increased by 6.8% in August 2025 to a total of 11,348 compared to July 2025’s total of 10,624, and increased by 16.1% compared to August 2024’s figure of 9,778. In August 2025, 11,348 entered insolvency in England and…

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Two million households won’t turn on their central heating this winter

19th September 2025 Consumer Collections | #energy

More than two million households say they won’t turn on their heating this winter, an increase of a fifth (22%) compared with last year, according to new research from Uswitch. People who live alone are most likely to take drastic action, with one in ten solitary dwellers (10%) avoiding using the heating altogether. While households…

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Families have suffered from £20,000 of lost living standards growth over the past 20 years

19th September 2025 Arrears and Recoveries |

The scale of Britain’s living standards slowdown over the past 20 years is so large that a typical family today would be £20,000 richer had incomes continued at the rate of growth trending in 2005 according to the Resolution Foundation. Policies that the Resolution Foundation has designed and championed have put more money in people’s…

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Warning that food price inflation rise is impacting low income families

18th September 2025 Consumer Collections | #inflation

Headline CPI inflation held steady at 3.8 per cent in August, ending a run of disappointing increases, as a downward contribution from air fares was offset by increases in hospitality and petrol. There were encouraging signs for policy makers under the bonnet as the closely watched core inflation fell from 3.8 per cent in July…

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Two in five renters ration gas and electricity to afford energy bills

New research from Citizens Advice finds more than two in five private renters (41%, equivalent to 4.5 million people) in England and Wales had to ration gas and electricity to afford their energy bills last winter. The data also shows that a third (32%, equivalent to 3.5 million) struggled to heat their home to a…

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Over half of retirees struggling with bills

12th September 2025 Arrears and Recoveries | #bills

Over half (54%) of pensioners on a low income find it a struggle to keep up with bills and credit commitments, causing misery and worry to hundreds of thousands of retirees. The findings are revealed in new research by the Living Wage Foundation based on polling of pensioners who are on a low income. The…

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