Enforcement code of practice integral to pandemic response

28th October 2020 Consumer Collections |

Enforcement association. CIVEA has reported the success of its response to the COVID-19 pandemic crisis across England and Wales, has been supported by the launch of its strengthened Code of Practice one year ago. All CIVEA members are required to comply with the code of practice in the same way that they have acted collectively…

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Connected News webinar to focus on customer engagement

28th October 2020 Consumer Collections |

Credit Connect Media has announced that the second edition of its Connected News series will take place on Thursday 26th November at  10am. The next discussion will focus on Customer Engagement. Speakers from Centrica and Business Stream will join supplier sponsor Aspect and Credit Connect to discuss the impact of the pandemic upon consumers and…

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Poorer households to get help with winter energy bills

19th October 2020 Consumer Collections |

Energy regulator Ofgem has confirmed plans to strengthen protections for customers who are struggling to pay their energy bills this winter. Following a consultation in June, The regulator is introducing new licence rules for suppliers from 15th December. One of the rules will require suppliers to offer emergency credit to customers struggling to top up…

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Scottish Personal Insolvency figures fall

15th October 2020 Consumer Collections |

Accountant in Bankruptcy has published its latest figures which indicate that there were 7,003 personal insolvencies in the year to the end of September 2020, 3,275 (31.9%) fewer than in the same period the year before. Bankruptcies decreased by 37.5% in the year to the end of September 2020 when compared with the same period…

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Personal insolvencies increase

15th October 2020 Consumer Collections |

The Insolvency Service has published its latest figures which indicated that in September personal insolvencies in England and Wales increased to 7,450 in September 2020 compared to August’s figure of 6,372, but remained well below September 2019’s figure of 12,256 There were, on average, 4,639 IVAs registered in each of the 3 months ending September…

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Government proposes new debt letters rules

7th October 2020 Consumer Collections |

The letters borrowers receive from their lenders when they are seriously behind on repayments will be easier to understand and less intimidating as a result of new rules proposed by the Treasury. Currently, lenders have to comply with a 1970s law that dictates the text of official default notices issued by the banks. Default Notices…

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Enforcement sector reports successful return

1st October 2020 Enforcement |

The resumption of enforcement visits to collect overdue, pre-coronavirus debt to local authorities has been handled successfully one month on, according to evidence from CIVEA, the principal trade association representing over 95% of civil enforcement agencies in England and Wales. The vast majority of visits in the past month have been to enforce fines, traffic…

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Online Think Tank highlights collections strategy discussions

1st October 2020 Consumer Collections |

Credit Connect’s hosted it’s first-ever Online Collections Technology Think Tank last week which saw collections strategies and the impact of the pandemic discussed by eleven collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, vulnerable customers, affordability, and open banking collections were discussed by panelists and Chair Vanessa Northam…

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2020 Credit & Collections Technology Awards confirms move to online ceremony

28th September 2020 Consumer Collections |

The Credit & Collections Technology Awards, which recognises technological innovation in the credit and collections industry for companies and individuals who have done the most outstanding work in the past year is set to announce the winners via an online webinar ceremony on Thursday 19th November. This year’s online Awards ceremony will replace the face-to-face…

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Ninety-three percent struggle to afford essentials

22nd September 2020 Consumer Collections |

Ninety-three percent of consumers are struggling to afford essentials after Government collection measures according to research by debt charity StepChange. The report has found that fundamental and specific improvements are needed for ‘deeply flawed’ government debt collection practices,. The deadline for responses to the Cabinet Office on Government debt collection practices sees StepChange Debt Charity…

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Four in ten consumers counting the cost of the pandemic

22nd September 2020 Consumer Collections |

Research from Indesser, a joint debt management venture between the Cabinet Office and TDX Group, shows 39% of people’s finances have been negatively affected by the COVID-19 pandemic, with Generation Zers feeling the sharpest impact (44%). The survey reveals the toll of the pandemic on people’s sense of financial stability, with 43% admitting they worry…

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Personal insolvency figures continue to fall

16th September 2020 Consumer Collections |

The Insolvency Service has published its latest figures which indicates that in August personal insolvencies in England and Wales fell to 6,359 in total when compared to last month’s figure of 7,330 and are significantly lower than August 2019’s figure (8,892). There were 1,332 debt relief orders and 769 bankruptcies in August 2020. There was…

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Northern Irish business and personal insolvencies continue to decrease

16th September 2020 Consumer Collections |

The Insolvency Service has published its latest figures which indicate that in August 2020 that company and personal insolvencies continued to decrease. There were four company insolvencies in Northern Ireland, down from 22 in August 2019. This consisted of two CVLs and two administrations. There were no compulsory liquidations, CVAs or administrative receiverships. Whilst there…

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