Call for reform of outdated collection rules as council tax debt hits £5.5bn

The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has responded to figures which show that council tax arrears for households in England have reached £5.5 billion by calling for urgent reform of council tax collection rules.  Current rules mean that households can be liable for their full annual bill after…

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Council tax, energy, rent and other priority debts up 54% since 2018

New research from National Debtline, the free debt advice service run by the Money Advice Trust, has revealed that the average level of priority debt – including council tax, energy and rent arrears – held by callers has risen 54 percent since 2018, from £2,642 to £4,080.  The findings, based on a survey of National…

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Money Statistics: March 2023

Here is an overview of The Money Charity’s latest statistics for March 2023 Personal debt in the UK People in the UK owed £1,837.4 billion at the end of January 2023. The average total debt per household, including mortgages, was £65,434 and per adult was £34,546, around 105.2% of average earnings. Net mortgage lending rose by…

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Collections Technology Think Tank 4.1 Review

2nd March 2023 Arrears and Recoveries |

Credit Connect’s hosted its sixth Online Collections Technology Think Tank 4.1 last week which saw collections strategies and the impact of cost of living economic stresses discussed by thirteen collections professionals from a variety of industry sectors. The themes of collections risk, customer engagement, affordability and the future of collections were discussed by panelists and…

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Government criticised over £42bn of unpaid tax

11th January 2023 Arrears and Recoveries | #Tax debt

The Government has been criticised for failing to collect £42bn in unpaid tax from businesses and individuals. The Public Accounts Committee (PAC) says HMRC is still not deploying the resources required to maximise the tax revenues it collects or provide an acceptable level of customer service. At a time of huge strain for the public…

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HMRC expected to get tougher on tax bill debt collections

BDO is warning taxpayers who are in arrears that HMRC is expected to get much tougher when it comes to recovering tax debts in 2023. For the last two years, HMRC has waived late filing and late payment penalties for a month after the 31st January Self Assessment deadline to ease Covid pressures, but the…

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Charity calls for intervention as council tax arrears almost triple in the North of England

Financial education charity, The Centre for Financial Capability, is calling on the Government to intervene in the growing cost of living crisis, as households across the North of England in particular struggle to make council payments. New research published by The Centre has found that over the last five years, the number of households struggling…

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Collections Technology Think Tank 3.2 review

Credit Connect’s hosted its fifth Online Collections Technology Think Tank 3.2 last week which saw collections strategies and the impact of cost of living economic stresses discussed by twelve collections professionals from a variety of industry sectors. The themes of collections risk, customer engagement, affordability and the future of collections were discussed by panellists and…

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One in five older households are living in poverty or financial hardship

24th March 2022 Consumer Collections | #debt

New analysis from Age UK has indicated that one-in-five (21 per cent) older households are living in poverty or just above the poverty line and/ or are in receipt of income-related benefits. The Charity is warning that these older households, which include some of the poorest and most vulnerable older people in England, will miss…

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New Enforcement Conduct Board appoints Chair

Catherine Brown, the former Chief Executive of the Food Standards Agency and current Chair of environmental charity Hubbub, has been announced as the first Chair of the Enforcement Conduct Board. The Board is a new independent oversight body for the civil enforcement sector and will act to drive up standards, improve the effectiveness of enforcement…

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One in ten consumers know someone dishonestly claiming council tax bill discounts

25th February 2022 Consumer Collections | #fraud

Fraud prevention service, Cifas is urging consumers to report fraud committed against the public purse as new research reveals one in ten people know someone dishonestly claiming a discount on their Council Tax Bill. Current rules mean any household with only one adult living at the address can claim a 25% discount on their Council…

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Households urged to set up direct debits to qualify for £150 council tax rebate

24th February 2022 Consumer Collections | #council tax

The Government is urging households across England to set up direct debits with their local council to receive a £150 council tax rebate that will help millions of families manage costs of living. People who pay council tax by direct debit, which is a safe, simple and quick way to pay will see the cash…

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Online Collections Technology Think Tank 3.1 confirms line up

2nd February 2022 Consumer Collections |

The Online Collections Technology Think Tank 3.1 has confirmed its agenda and speaker line-up ahead of the event for Thursday (3rd February). The event takes place on a big day for cost of living announcements with Ofgem set to announce changes to its price cap limit and with the Bank of England potentially announcing an…

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