Annual household bills have risen by over £550 in three years

11th January 2019 Consumer Collections |

Annual household bills have risen by over £550 in the past three years according to new findings from comparethemarket.com– increasing three and a half times faster than inflation over the same period. The new research, which analyses the average cost of energy, home and motor insurance since 2015 has shown a relentless rise in bills for…

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New credit & collections industry careers site launches

10th January 2019 Arrears and Recoveries |

A new industry careers site for the credit industry and collections industry has been launched by Credit Connect Media. The website is a careers platform which aims to connect the UK’s top credit and collections industry talent with the best career options. Credit-connection.co.uk is an industry careers website sharing the latest job vacancies and a training course…

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Unsecured debt hits new peak of £15,400 per household

7th January 2019 Consumer Collections |

Unsecured debt has hit a new peak of £15,400 per household according to new analysis by the Trade Union Congress (TUC)  with a further threat of families being pushed further into the red, Debt levels are now higher than before financial crash. The new analysis  by the TUC shows that household debt rose sharply over 2018, with…

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Citizen Advice responds to CMA’s ‘super complaint’ announcement

20th December 2018 Consumer Collections |

The Competition and Markets Authority (CMA) has announced a package of reforms to tackle the substantial loyalty penalty impacting millions of people. The CMA has investigated concerns raised by Citizens Advice in a ‘super-complaint’, that companies penalise existing customers by charging them higher prices than new customers. The CMA has looked at the 5 markets…

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CMA announces measures in response to ‘super complaint’

19th December 2018 Consumer Collections |

The Competition and Markets Authority (CMA) has announced a package of reforms to tackle the substantial loyalty penalty impacting millions of people. The CMA has investigated concerns raised by Citizens Advice in a ‘super-complaint’, that companies penalise existing customers by charging them higher prices than new customers. The CMA has looked at the 5 markets…

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Money Statistics: December 2018

19th December 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for December 2018: Personal debt in the UK People in the UK owed £1.613 trillion at the end of October 2018. This is up from £1.564 trillion at the end of October 2017, an extra £928.44 per UK adult and £142.69 higher than the previous month. The average…

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Consumer finance new business increases by 10%

18th December 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show growth of 10% in consumer finance new business in October, compared with the same month last year. Credit card and personal loan new business together grew by 10% compared with October 2017, while retail store and online credit new business increased by 15%. Second…

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Money Statistics: November 2018

22nd November 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for November 2018: Personal debt in the UK People in the UK owed £1.605 trillion at the end of September 2018. This is up from £1.560 trillion at the end of September 2017, an extra £870.78 per UK adult and £76.54 higher than the previous month. The average total…

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Consumers pay £64m for extra mobile data

19th November 2018 Consumer Collections |

Up to 18 million mobile phone customers are paying additional costs in order to stay connected, totalling over £64 million nationwide, for additional smartphone data, according to research from comparethemarket.com. Exclusive new research, found that 44% of consumers with a monthly mobile phone contract, have gone over their allocated data allowance before the end of…

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EE and Virgin Media fined by Ofcom for overcharging customers

16th November 2018 Consumer Collections |

Ofcom has fined EE and Virgin Media a combined total of £13.3m for overcharging phone and broadband customers who wished to leave their contracts early. The penalties are the result of investigations into EE’s and Virgin Media’s early-exit charges. Phone and broadband companies can charge customers who decide not to see out the minimum term…

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Call for enhanced regulation despite a drop in personal insolvencies

30th October 2018 Consumer Collections |

The Insolvency Service has published the latest personal insolvency statistics for Q3 (July to September 2018) for England and Wales. The statistics show that total personal insolvencies fell by11% from a six-year high in Q2 2018 and are 2% lower than in the same quarter in 2017. This was driven by a decrease in individual voluntary…

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AUTUMN BUDGET 2018: No-Interest loan scheme and breathing space plans welcomed

30th October 2018 Consumer Collections |

The Government has that it will introduce a No-Interest loan scheme and breathing space plans as part of the Autumn budget announcement. Responding to the news The Money Advice says it ‘welcomes action’ on tackling problem debt, including the new details of the government’s Breathing Space scheme, plans to pilot a no-interest loans initiative and…

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Car finance slowdown drags on consumer credit

30th October 2018 Consumer Collections |

The Bank of England latest figures has revealed that consumer credit increased by £0.8bn in September. This was less than in August, as new borrowing for car finance fell sharply. Consumer borrowing grew at its lowest rate for three years last month after car sales dropped 20 percent, The annual growth rate of consumer borrowing…

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