Consumer finance new business increases by 9% in July

10th September 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show consumer finance new business grew in July by 9%, compared with the same month last year. Credit card and personal loan new business together grew by 11% compared with July 2017, while retail store and online credit new business increased by 4%. Second charge…

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Demand for debt advice reaches a five-year high

3rd September 2018 Consumer Collections |

People are increasingly struggling with ‘smaller but trickier’ debts on everyday household bills, according to new figures from National Debtline, run by the Money Advice Trust. The charity expects the number of calls to National Debtline to hit 189,000 by the end of the year – the highest level in five years – with webchat…

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2.6m caught out by ‘hidden loan fees’

22nd August 2018 Consumer Collections |

New research from LiveLend has revealed that more than one in four (26%) people who took out a loan in the last five years were stung by extra costs they’d not noticed.  The research showed that most consumers are most likely to be caught out by fees for ‘same day money’ followed by missed or…

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Charity urges tougher regulation of bailiffs as household debt levels hit £18.9bn

21st August 2018 Consumer Collections |

Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion. Last year, the charity helped one person every 3 minutes with bailiff issues. In 2014, the government introduced reforms which were meant…

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Money Statistics: August 2018

15th August 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for August 2018: Personal debt in the UK People in the UK owed £1.592 trillion at the end of June 2018. This is up from £1.545 trillion at the end of June 2017– an extra £900.74 per UK adult. Per adult in the UK that’s an average debt of…

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‘Nouveau bills’ cost consumers £41bn a year

14th August 2018 Consumer Collections |

New research from GoCompare has revealed the £41billion bill for modern goods and services -things that are sapping our finances now, but which most of us wouldn’t have been paying out for just 10 years ago. The comparison site has identified 20 so-called ‘Nouveau Bills’ that are costing UK adults £66 a month or £788 a year…

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Mortgage arrears and possessions continue to fall

9th August 2018 Consumer Collections |

Latest figures released by UK Finance has shown that mortgage arrears and possessions are continuing to decline. The figures indicate that there were 76,740 homeowner mortgages in arrears of 2.5 per cent or more of the outstanding balance in the second quarter of 2018, 8 per cent fewer than in the same quarter of the…

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Ofcom proposes TV and mobile end-of-contract notifications

1st August 2018 Consumer Collections |

Customers of landline, broadband, TV and mobile services must be told when they are approaching the end of their minimum contract period, under new rules proposed by Ofcom. More than 20 million customers of these services are currently outside their minimum contract period, and more than 10 million are on deals with an automatic price increase…

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Consumer credit growth remains at 8.8%

30th July 2018 Consumer Collections |

The Bank of England has published its latest monthly Money and Credit report showing consumer credit growth remained at 8.8 percent in the year to June 2018. Outstanding balances for consumer credit stand at £213.2 billion. The figures are published days after the Office of National Statistics revealed that British households spent around £900 more…

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Money Statistics: July 2018

25th July 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for July 2018: Personal debt in the UK People in the UK owed £1.5877 trillion at the end of May 2018. This is up from £1.54 trillion at the end of May 2017– an extra £920.71 per UK adult. Per adult in the UK that’s an average debt of £30,670 in…

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FCA outlines plans to keep existing definition of vulnerability

17th July 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has today announced it is retaining its existing definition of vulnerable consumers in response to its Consumer Approach consultation, with new guidance on vulnerability set to be published next year. The consultation, which was launched in November last year, proposed a new definition for vulnerable consumers. A range of organisations…

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FEATURE: What research can tell us about optimising consumer collections

5th July 2018 Consumer Collections |

The process of debt collection is no easy task. Debtors make themselves unavailable, hard to approach, and typically are difficult to cooperate with. With that being said, once collectors are able to get in contact with the debtor, it is vital that there is an efficient and compliant process to confirm a collection of payment.…

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Consumers hide £69bn of debt

4th July 2018 Consumer Collections |

New research from Direct Line Life Insurance reveals consumers are hiding over £69bn of debt from their partners. People are completely in the dark over their loved ones’ finances, with 8.3 million (16 per cent) of consumers having debts their partner knows nothing about. The average debt hidden from a partner in the UK is £8,293,…

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