Credit, Collections & Insolvency News
The 2026 Credit & Collections Industry Awards have opened for entries into next year’s awards. The awards programme was launched in 2024, recognising excellence within credit and collections by highlighting achievements through its tangible and transparent awards judging scheme. The awards also acknowledge key industry innovations and initiatives in credit, lending and collections. The Credit…
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More than two million households say they won’t turn on their heating this winter, an increase of a fifth (22%) compared with last year, according to new research from Uswitch. People who live alone are most likely to take drastic action, with one in ten solitary dwellers (10%) avoiding using the heating altogether. While households…
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New figures released by the Consumer Council for Water (CCW) reveal that complaints escalated to the watchdog by household customers in England and Wales rose for the third year running, up 3% to 8,235 in 2024-25 from 7,977 in 2023-24 – the highest level in nine years. This was despite a more encouraging 8% fall in…
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Gas and electricity prices will rise by 2% for millions of households under the latest cap announced by energy regulator Ofgem. The energy price cap will rise by £35 per year for a typical household from October. While the rise is small, it underscores the fact that energy costs remain stubbornly high. With energy debt…
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Cornwall Insight has published its final October price cap forecast, predicting a 1% increase in energy costs. The forecast for the October–December 2025 predicts the cap will rise to £1,737 a year for a typical dual fuel household2 this winter. This would represent an increase of £17 and 1% from the current price cap which…
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Latest Ministry of Justice figures have shown increases in mortgage possession claims from 5,348 to 6,537 (22%), orders from 3,384 to 4,429 (31%), warrants from 2,959 to 3,787 (28%) and repossessions by county court bailiffs from 869 to 1,146 (32%) when compared to the same quarter in 2024. There were increases in mortgage possession claims…
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A report by The Guardian has highlighted that a Bailiff company that overcharged people it was pursuing for unpaid debts has launched a refunds programme. Marston Holdings has apologised to consumers after overcharging ‘enforcement fees’ related to unpaid road traffic penalties it was chasing. The Enforcement Conduct Board states that it has been actively addressing this…
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The Government has issued a reminder to eligible households encouraged to check they are named on their electricity bill to automatically benefit from the Warm Home Discount this winter. Millions could save £150 on their electricity bills this winter. Every household where the billpayer receives an eligible means-tested benefit will now be in line for…
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Water regulator, Ofwat has announced that Chief Executive Officer (CEO) David Black is stepping down at the end of the month. The news follows the Defra announcement that Ofwat is to be transferred into a new, integrated water regulator. Black will be standing down at the end of August with an interim appointment will be…
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The Government has announced that Ofwat will be abolished and will b e replaced by one single water regulator responsible for the entire water system. In a speech at Kingfisher Wharf, the Secretary of State for the Environment, Steve Reed pledged to strengthen regulation, clean up the country’s s rivers and protect the public from…
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The system of regulating water companies needs “a complete overhaul” as the sector hikes customer bills to expand failing infrastructure and tackle pollution, according to a new report by the Government’s Public Accounts Committee (PAC). The report says that the water system has been left to sink for too long, with hikes in customer bills…
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Latest Government statistics have shown that in April 2025, 469,780 Universal Credit households were affected by the two-child limit policy: that is, they had a third or subsequent child born on or after 6TH April 2017. This was an increase of 13,520 (3%) from the total number of households affected on either Universal Credit or…
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Debt charities are calling for a fundamental overhaul of the personal insolvency system in England and Wales, warning that current debt remedies are no longer working for people in crisis or for creditors. In a new joint paper Citizens Advice and the Money Advice Trust, the charity that runs National Debtline, have set out a…
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