Recession predicted to be deeper than expected

24th January 2023 Arrears and Recoveries | #recession

Economists lexpect the UK to enter a recession this year, with new research from the EY Item Club showing that the recession could be deeper than expected. The forecast reflected findings that showed the rate of economic inactivity had not fallen as quickly as expected, with the number of inactive people rising by half a…

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Call for Banks to extend support to vulnerable customers

New research by Fair4All Finance has found that the unprecedented support from banks and the regulator significantly helped customers during Covid-19, with no detrimental impact on bottom lines. The research conducted with Lloyds Banking Group, NatWest Group and Yorkshire Building Society looked at the response of major banks and building societies during Covid-19. The aim was to understand…

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Business Secretary warns energy suppliers to end mistreatment of customers

The Business and Energy Secretary Grant Shapps is calling on suppliers to do more to protect vulnerable energy users and has pledged to crack down on the mistreatment of energy users by suppliers, following reports showing some are doing nowhere near enough to support vulnerable customers. Shapps has written to energy suppliers calling on them…

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More than 150,000 people needed help with crisis support for the first time in 2022

23rd January 2023 Consumer Collections | #debt support

New analysis from Citizens Advice has found a record number of people were in need of crisis support during 2022, as the cost-of-living crisis pushed more people than ever before to breaking point. The new research found that in the last 12 months, the charity helped more than 200,000 people with crisis support – which includes food bank…

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Energy bills predicted to fall further later this year

20th January 2023 Consumer Collections | #energy bills

Energy consultancy Cornwall Insight has predicted that energy bills are expected to fall to about £2,200 from July. The decrease will mean that typical annual household energy bills will have fallen from £4,279 now to £3,208 from April, and then will ease to roughly £2,200 for the remainder of the year. The forecasts show prices…

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Octopus Energy energy tops customer ratings survey

20th January 2023 Arrears and Recoveries |

Octopus Energy has come top in Which?’s annual customer survey as the consumer champion calls on energy firms to do more to support consumers during the cost of living crisis. Over the last two years, the energy market has changed completely – gas prices have soared, millions of consumers have been transferred to a new…

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One in seven cut back on insurance due to cost of living costs

As the cost of living continues to spiral people are cancelling or switching their insurance policies in a bid to make savings, according to research by Consumer Intelligence. Around 7% of people have already cut back on insurance to make savings in the last three months and a further 7% are considering back in the…

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Two in five over-55s saw costs exceed income in 2022

18th January 2023 Arrears and Recoveries |

Almost two in five over-55s (39%) said that their outgoings exceeded their income during parts of 2022, new data from more2life and economics consultancy Cebr has found, with a growing number turning to unsecured borrowing to cover shortfalls. The research also revealed that the number of people whose spending exceeded their income every month has more than doubled to 8% (2022) from…

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Charities call for Chancellor to introduce discounted energy bills for low-income households

18th January 2023 Consumer Collections | #energy bills

In an open letter sent today to the Chancellor, Jeremy Hunt MP, 95 Charities and non-profit organisations across the UK have joined together to call for more targeted support in the form of a social tariff for the energy market to help older and disabled households heat their homes. New research by Age UK reveals strong…

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Post Christmas debt hits £9bn in January

Two thirds (63%) of households resorted to credit cards, loans and overdrafts to cover Christmas costs in 2022 according to new research by Credit Karma. A total post-Christmas balance of £9.8 billion has prompted concern around managing repayments, as rising levels of borrowing coincide with higher household expenses for necessities, from groceries to heating and…

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Family incomes still shrinking

16th January 2023 Arrears and Recoveries |

Surprise economic growth in November means that the UK is unlikely to have fallen into recession last year. But this will be of cold comfort for many families who are still in the midst of a deep living standards downturn according to the Resolution Foundation. With latest ONS GDP data showing a surprising growth of…

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NatWest unveils £40m support package for customers

12th January 2023 Banking and Loans |

NatWest has unveiled a £40m support package for customers as it looks to cushion the impact from the soaring cost of living. The bank’s plans include extending the time it takes to repay an unsecured loan or overdraft if payments are missed from 18 months to two years. NatWest will give firms cash back on…

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3.2m ran out of credit on prepayment meters couldn’t afford to top up

12th January 2023 Arrears and Recoveries | #energy debt

New research from Citizens Advice found that 3.2 million people across Great Britain ran out of credit on their prepayment meter last year because they couldn’t afford to top up. That’s one person every 10 seconds – cut off from their energy supply as the cost-of-living crisis left people struggling to keep the lights on.…

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