Water companies urged to ramp up bills support

19th October 2022 Arrears and Recoveries | #water bills

Ofwat and CCW have asked water company executives to set out how they will support households struggling with affordability, particularly as inflation hits customers who would not be eligible for social tariff or other financial support mechanisms. In a joint letter to water and wastewater company CEOs, David Black, Chief Executive of Ofwat and Emma…

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Call for gambling to receive more holistic management to reduce debt harm

19th October 2022 Consumer Collections |

Gambling treatment and support services need to dovetail better with debt advice, to ensure that recovery pathways for people affected by gambling harm are more likely to succeed, according to a new report by the University of Bristol in conjunction with StepChange Debt Charity, supported by the Gambling Commission. The report finds that gambling is…

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One in five families would lose out under real term benefit cuts

12th October 2022 Consumer Collections |

At least one in five working-age families in most UK constituencies would lose out by hundreds of pounds on average if real-terms benefit cuts go ahead, a study Joseph Rowntree Foundation (JRF) has found. JRF has used the latest official data to produce a comprehensive analysis of which parliamentary constituencies will be most affected if…

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Six in ten households are not confident they will be able to pay bills

7th October 2022 Arrears and Recoveries | #bills

Six in ten households (63%) who are not confident they will be able to pay their bills in the coming weeks have taken no steps to strengthen their finances according to Comparethemarket’s new Money Action Index. The research shows that almost two-thirds (64%) of households worried about the cost of living have found it difficult to pay…

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Mortgage repayments just behind energy bills as second largest annual cost

The monthly cost of repaying a mortgage has seen the second largest annual spike, with just energy bills increasing at a greater rate according to research by Revolution Brokers. The research analysed the annual increase in a number of household costs, from energy bills to mortgage payments, water and sewage and food and drink, to…

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Almost half a million could be forced onto energy pay-as-you-go meters

Almost half a million (450,000 people) could be made to pay their energy bills with a prepayment meter by the end of 2022 because they’ve fallen into debt according to new analysis from Citizens Advice. The charity analysed Ofgem data on the number of customers moved to prepayment meters due to their existing debt to…

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Money Statistics: September 2022

30th September 2022 Arrears and Recoveries |

Here is an overview of The Money Charity’s latest statistics for September 2022 Personal debt in the UK People in the UK owed £1,810.7 billion at the end of July 2022. The average total debt per household, including mortgages, was £65,151 and per adult was £34,235, around 107.5% of average earnings. Net mortgage lending rose by…

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More vulnerable people forced to turn to loan sharks

29th September 2022 Alternative Consumer Lending |

Soaring energy, food and fuel prices have forced 1.2 million UK adults (2%) to turn to unscrupulous loan sharks in the last 12 months according to research from the Vulnerability Registration Service. Released during National Stop Loan Sharks Week, the research also revealed that this picture is twice as bad for the most vulnerable in society, with…

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Fifth of households to cut energy use to cope with winter bills

29th September 2022 Consumer Collections | #energy

A fifth of households (20%) will only be able to cope with rising bills this winter by cutting back their energy use, according to new research from Uswitch.com, the comparison and switching service. Despite the Government’s energy price guarantee and £400 bill support, energy bills are still set to increase from the 1st October, and…

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Ofgem tells energy suppliers to improve help for struggling customers

27th September 2022 Arrears and Recoveries | #energy debt

Energy regulator Ofgem has published its Market Compliance Review of how energy suppliers help customers in payment difficulties and has found issues ranging from minor through to severe weaknesses, or failings. The research found that, although good practice exists across the industry, with one supplier having no issues, most need to make improvements in processes…

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Two in five households wrongly believe new energy price cap means their bills cannot go above £2,500

22nd September 2022 Arrears and Recoveries | #energy bill

Almost two in five households (38%) wrongly believe that the Government’s energy price guarantee means their bills cannot go above £2,500, according to new research from Uswitch.com, the comparison and switching service. The measures announced by Prime Minister Liz Truss will support people with their energy bills, and avoid the nightmare scenario of Ofgem’s price…

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One in three mortgage customers fear unaffordable repayments due to rate hikes

One in three mortgage customers say that rising interest rates mean they cannot afford their repayments, new research commissioned by Butterfield Mortgages has found. The independent survey of 2,000 UK adults found that a third (33%) of mortgage holders believe the interest rate hikes over the past year have made their mortgage repayments unaffordable. Among…

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One in five adults behind on one or more household bill

21st September 2022 Arrears and Recoveries | #arrears

One-fifth of UK adults are already behind on one or more household bill, and one in nine have gone without food as a result of rising costs, according to new research from the Money Advice Trust. While the government’s Energy Price Guarantee removes the risk of energy bills climbing even further, the charity, which runs…

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