Unsecured debt levels rise by 25%

Debt charity StepChange has released its client data for February 2023, which shows monthly client volumes continue to rise, they were 19% higher in February 2023 (16,076) compared to February 2022 (13,543). StepChange says the average (mean) unsecured debt per client has increased by 25% from £11,176 in 2021 to £13,941 in 2022.  There was also…

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Ofwat calls on water companies to make bills more affordable

30th March 2023 Consumer Collections |

Ofwat is calling on more water companies to trial innovative ways of charging customers, to make bills more affordable and help encourage customers to use water wisely. Affinity Water, which supplies drinking water across South East England, plans to be the first to implement a charging trial under new Ofwat rules. Due to go live…

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Money Statistics: March 2023

Here is an overview of The Money Charity’s latest statistics for March 2023 Personal debt in the UK People in the UK owed £1,837.4 billion at the end of January 2023. The average total debt per household, including mortgages, was £65,434 and per adult was £34,546, around 105.2% of average earnings. Net mortgage lending rose by…

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Household debt passes £2tn

For the first time household debt  has risen to over £2 trillion, which is almost the equivalent to the UK’s GDP. The fresh findings, from PwC’s Strategy& UK Consumer Credit Confidence report, also shows that UK consumers struggle to answer basic financial multiple choice questions. This is despite 88% of consumers reporting that they felt…

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Four in ten use credit to cover essentials as consumer spending grows

Inflation and rising bills mean households are spending 12% more on essentials than they were a year ago, with almost four in 10 people having to use credit cards to cover these costs, research by Nationwide Building Society data shows. The monthly Spending Report analysed around 208 million debit card, credit card and Direct Debit…

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Younger adults rely more heavily on debt to weather cost of living crisis

24th March 2023 Arrears and Recoveries |

The cost of living crisis looks set to deepen generational financial inequality as Gen Z and millennials are four times more likely to need to take on new debt this year to meet rising costs according to research by Credit Karma The research found that nearly three quarters (70%) of UK currently use credit, holding…

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Rise in customers missing two credit card payments

New data from FICO has revealed that there was a 13.6 per cent rise in customers missing two credit card payments from December 2022 to January 2023. The figures also that accounts missing one payment fell by 0.7% in the same period. Average total sales per card down 8 percent compared to December 2022 at…

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One in six people has less than £20 to live on after monthly expenses

20th March 2023 Arrears and Recoveries |

New YouGov polling by StepChange Debt Charity has revealed the state of household finances over a year into the cost of living crisis, with people imminently facing higher council tax, less support with energy bills and increased rent or mortgage payments. StepCange says that the survey examines the toll that the cost of living crisis…

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BUDGET 2023 – consumer credit sector reaction

Chancellor Jeremy Hunt has announced the Spring budget for 2023. Commenting on budget, Credit Services Association (CSA) Chief Executive Chris Leslie said: “For the collections sector, Jeremy Hunt’s Spring Budget has greatest relevance in its impact on the surplus money people have at their disposal and the cost-of-living squeeze that may affect an individual’s ability…

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Government announces extension to energy bills support

Millions of households will get more support with high energy bills to help ease the cost of living, the Chancellor has announced ahead of the Spring Budget. The Energy Price Guarantee (EPG) will be kept at £2,500 for an additional three months from April to June, saving a typical household £160. Energy prices are 50%…

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Citizens Advice calls for energy bills social tariff

Citizens Advice is calling on the government to introduce an energy social tariff by 2024. The charity believes targeted financial support in the form of a social tariff is the long-term solution to millions of people spending excessive amounts on their bills, both now and during what could be a decade of record prices ahead.…

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Call for pre-payment meter amnesty

Age UK is leading calls for a pre-payment meter (PPM) amnesty amid concerns that forced installations are leading to vulnerable older people ‘self-disconnecting.’ The research shows that well over half a million older households one in four of pre-payment meter customers are now dependent on this form of pricier, pay-as-you-go energy Older households account for…

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One in seven skipping meals due to rising costs

7th March 2023 Arrears and Recoveries |

One in seven people have skipped meals due to the rising cost of living, new Which? research has found. According to the latest findings from Which?’s Consumer Insight Tracker, a number of households are going without food and sitting in cold homes due to the rising cost of living. One in seven (15%) said they…

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