New research commissioned by debt charity StepChange and Equifax has uncovered the profound and often hidden financial challenges faced by neurodivergent individuals. The research, which combined an online survey with in-depth interviews of neurodivergent individuals experiencing debt, found that almost all survey respondents (97%) felt that being neurodivergent presented challenges when it came to managing…
Read more
Latest Bank of England data showed that net borrowing of mortgage debt rose by £1.2 billion to £5.5 billion in September, the highest since March 2025 (£13.2 billion). Net mortgage approvals for house purchase increased by 1,000, to 65,900 in September. By contrast, approvals for remortgaging decreased by 600 over the same period, to 37,200.…
Read more
Surviving Economic Abuse (SEA) – the UK charity dedicated to tackling economic abuse, has launched an industry-leading, practical guide to support financial services firms to identify, prevent, and respond to economic abuse – a dangerous form of domestic abuse. The Government has committed to halving violence against women and girls (VAWG) in a decade. A mission…
Read more
Four million people in England and Wales are trapped in a negative budget, meaning they simply don’t have enough money coming in to pay for essentials like food, energy or housing, Citizens Advice is warning. The charity’s latest research shows on top of those in the red, hundreds of thousands more have cut their spending…
Read more
Digital tools are transforming customer service across every sector, but don’t replace the value of human empathy when people face financial difficulties, according to new research from Lowell. Conducted to mark National Customer Service Week, the research found that 81% of respondents believe it is important to speak to a human when they have a…
Read more
New research from Compare the Market has revealed that almost three-quarters of people with multiple forms of debt (72%) say they find it difficult to stay on top of their repayments. On average, people in the UK with multiple debts owe £7,296 in total and have been paying them off simultaneously for nearly three and…
Read more
National Energy Action says 58% of households expect to cut heating use as typical annual dual-fuel bill increases to £1,755. Polling from National Energy Action with YouGov has found that people with health conditions expect to ration their heating this winter, and many prepayment meter households have run out of credit at least once in…
Read more
Almost three in four UK adults (72%) – the equivalent of 39 million people – admit they are losing sleep over money worries, according to new research from Nottingham Building Society. The biggest concerns are around savings; of those who say money worries keep them awake, a third (33%) worry that they are using up too much…
Read more
New research by Updraft has revealed that September is the worst month for money anxiety as September marks more than just the end of summer, but the start of the post-summer blues. The data shows that 31% of people feel anxious, 21% regret overspending, and only a third say they feel motivated to fix their finances after…
Read more
The 2026 Credit & Collections Industry Awards have opened for entries into next year’s awards. The awards programme was launched in 2024, recognising excellence within credit and collections by highlighting achievements through its tangible and transparent awards judging scheme. The awards also acknowledge key industry innovations and initiatives in credit, lending and collections. The Credit…
Read more
Latest monthly figures from the Insolvency Service for England & Wales have indicated that personal insolvency figures increased by 6.8% in August 2025 to a total of 11,348 compared to July 2025’s total of 10,624, and increased by 16.1% compared to August 2024’s figure of 9,778. In August 2025, 11,348 entered insolvency in England and…
Read more
The scale of Britain’s living standards slowdown over the past 20 years is so large that a typical family today would be £20,000 richer had incomes continued at the rate of growth trending in 2005 according to the Resolution Foundation. Policies that the Resolution Foundation has designed and championed have put more money in people’s…
Read more
Over half (54%) of pensioners on a low income find it a struggle to keep up with bills and credit commitments, causing misery and worry to hundreds of thousands of retirees. The findings are revealed in new research by the Living Wage Foundation based on polling of pensioners who are on a low income. The…
Read more