Consumer confidence on the rise

Consumer confidence has risen by two points in the past month, according to latest figures by GfK. The figures still leave the index in negative territory with consumer confidence at –17, but expectations for the general economy over the next 12 months increased by two points. There was also an increase in consumers purchasing big-ticket…

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ARC (Europe) acquired by Australian fintech

24th October 2025 Company News | #merger

Australian technology and debt collection provider Credit Clear has announced it has entered into a binding agreement to purchase debt collection agency (DCA) ARC (Europe) pending FCA approval. Credit Clear says that the acquisition marks a major milestone for the company, expanding its footprint into the UK and European markets, adding immediate scale and unlocking cross-sell opportunities…

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Call for shake up of energy regulation

Energy UK is calling for sector regulator Ofgem to lose some of its current responsibilities to create a streamlined and more focused organisation better equipped to carry out its main duties. The Department for Energy Security and Net Zero is currently carrying out a review of Ofgem’s performance and its future role, and in a paper…

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Scottish personal insolvencies fall by 8%

Latest Accountant in Bankruptcy data has shown that personal insolvencies in Scotland decreased by 8% to 1,780 in 2025-26 Quarter 2 (Q1), down from 1,935 in Q1 and a decrease of 113 (6%) compared with 2024-25 Q2. There was a significant reduction in the number of Protected Trust Deeds (PTD) and a small reduction in…

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Money Wellness and Capital One agree financial support partnership

Money Wellness has announced a new partnership with Capital One to provide customers with the tools and guidance they need to help them manage their finances more effectively and improve their financial well-being. The partnership will allow Capital One’s UK customers who show early signs of financial stress to access free Money Wellness support, including…

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Mortgage arrears fell by 0.3% in Q3

Latest data from Pepper Advantage, has found the arrears rate dropped 0.3% in Quarter 3 (Q3) 2025, following a significant 4.4% decline in Q2 2025. The data highlights a rebound in new mortgage originations, which surged by 20.2% compared to the previous quarter. Mortgages saw a 0.2% drop in the arrears rate, although this is a…

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City Minister backs drive to tackle economic abuse  

Surviving Economic Abuse (SEA) – the UK charity dedicated to tackling economic abuse, has launched an industry-leading, practical guide to support financial services firms to identify, prevent, and respond to economic abuse – a dangerous form of domestic abuse. The Government has committed to halving violence against women and girls (VAWG) in a decade. A mission…

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Four million households stuck in arrears

Four million people in England and Wales are trapped in a negative budget, meaning they simply don’t have enough money coming in to pay for essentials like food, energy or housing, Citizens Advice is warning. The charity’s latest research shows on top of those in the red, hundreds of thousands more have cut their spending…

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Money Advice Trust appoints new Trustees 

20th October 2025 Appointments | #appointments

Debt advice charity, the Money Advice Trust, has announced it has appointed two new Trustees to its board. Tom Reddy and Penny Clarke join the board of the charity bringing significant experience from the financial services and telecoms sectors. Reddy brings a wealth of experience from the banking sector, and will chair the charity’s Finance,…

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Personal insolvencies fall by 3%

Latest monthly figures from the Insolvency Service for England & Wales have indicated that personal insolvencies decreased by 3% in September 2025 to a total of 11,101 compared to the August 2025 figure of 11,387 and increased by 7% compared to the September 2024 figure of 10,401. The personal insolvencies consisted of 622 bankruptcies, 3,985…

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Quarter of households pay 25% more on their energy bills

17th October 2025 Consumer Collections | #energy bills

A quarter (25%) of households will pay as much as four times more for the heat they use between now and 1st January 1st, by opting for a plug-in electric heater over gas central heating, according to new research by Utilita. The data reveals households still opt for an electric heater, despite the running costs…

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Vanquis launches digital benefits checker tool

17th October 2025 Company News |

Vanquis has announced the launch of the Vanquis Benefits Checker, a new digital tool designed to help customers quickly and easily identify benefits and social tariffs they may be entitled to, ensuring fewer households miss out on vital financial support. £24.1 billion of income-related benefits and social tariffs in Great Britain go unclaimed every year.…

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Increase in cohabitation comes at a cost

16th October 2025 Consumer Collections | #cohabitation

The ONS has published details of living arrangements, highlighting that 60.5% of the adult population were married or cohabiting in 2024. The data showed that a quarter (25.1%) of those aged 16 to 29 years lived in a couple, compared to over 70% of those aged 30-64. Meanwhile, 36.8% of people had never married or…

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