Credit, Collections & Insolvency News
Thousands of people in financial crisis will get faster access to the help they need, thanks to a £900,000 technology boost to speed up debt relief order (DRO) applications. The new technology will allow debt advisers to send DRO cases directly to the Insolvency Service portal. The move will make the DRO application process more…
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StepChange Debt Charity has welcomed the long-awaited Buy Now, Pay Later (BNPL) regulation coming into force on Wednesday this week (15th July), which will mean all BNPL products come under FCA regulation and include consumer protections in line with borrowing such as credit cards and personal loans. The charity has laid out what the changes…
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Recent changes to Debt Relief Orders (DROs) have successfully enabled more people in financial difficulty to access debt relief, according to an Insolvency Service review. The review assessed the impact of the 2021 and 2024 reforms, which raised the maximum debt level, increased the asset allowances, and widened access for people with low incomes and low…
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Credit Connect has published the annual 2026 Credit & Collections Industry Awards Review. The annual review highlights why the judges decided the winners at this year’s Industry Awards, which were announced in May in York. The review provides background and context for the award results, recognising companies for advancing industry standards and excellence. The review…
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The rising cost of everyday essentials is taking a growing toll on mental wellbeing, according to new research from cashback shopping app Tuck. Tuck surveyed more than 3,000 consumers and found that 40% of adults feel mentally exhausted by financial worries either every day or several times a week, while nearly one in five (18%)…
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New Resolution Foundation analysis has found that income gaps between different regions across Britain have remained resolutely high over the past thirty years, including during the pandemic upheaval and ‘levelling-up’ agenda, highlighting the scale of the challenge facing PM-in-waiting Andy Burnham as he seeks to tackle geographic inequality. The research shows that before-housing-cost income gaps…
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Ofcom has fined Virgin Media £28 million for putting customers on millions of calls through unreasonable effort, hassle and difficulty when trying to switch to another provider. In the UK’s competitive market, telecoms customers can choose from a wide range of providers, services and packages – often saving hundreds of pounds by switching to a new…
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More than four in five (82.6%) student loan balances have grown since borrowers became eligible to start repaying them, according to new Freedom of Information data obtained by Compare the Market from the Student Loans Company (SLC). The latest figures suggest that student debt is continuing to grow for many borrowers even after they become liable…
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The Financial Conduct Authority (FCA) has called for tighter oversight of AI in financial services, having warned that the technology will significantly impact retail finance over the next decade. The report suggests expanding the FCA’s regulatory scope and creating a public-interest AI financial guidance service. The FCA found that a fifth of people are open…
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New analysis from Citizens Advice has revealed that energy network companies have continued to rake in massive windfalls through 2025. The charity has previously warned that energy network companies, which provide pipes and cables to people’s homes, are able to profit from the high inflation that has driven the cost-of-living crisis. Since its last Debt…
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Credit card defaults in the UK have surged to their highest level since the 2008 financial crisis. Bank of England data indicates a significant uptick in the number of people defaulting on credit card payments, the largest increase since 2009. The data shows a sharp rise in defaults on credit cards and other unsecured loans.…
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Water companies should seize more opportunities to raise awareness among households about the potential financial and environmental benefits of smart water meters, according to new research by the Consumer Council for Water (CCW). Awareness of smart metering remains low among customers, despite companies’ plans to ensure around half of homes across England and Wales are…
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New research from Scottish Friendly has found that women are more likely to be worried about affording everyday outgoings over the next 12 months as day-to-day financial pressures threaten long-term savings and investments. The mutual’s latest Family Finance Tracker research shows that 71% of women are concerned about being able to afford all their regular…
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