One in seven falling behind on household bills

14th December 2020 Consumer Collections |

One in seven (14%) of people have fallen behind on essential bills, including energy, water, mobile phone and broadband bills, council tax, rent or mortgage payments, the equivalent of seven million people in the UK, according to new research from Citizens Advice. A poll of 6,004 people, conducted by ICM Unlimited for the charity, also…

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Money Statistics: November 2020

1st December 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for November 2020 Personal debt in the UK People in the UK owed £1,685 billion at the end of September 2020. The average total debt per household, including mortgages, was £60,449 and per adult was £31,798, around 110.3% of average earnings. Net mortgage lending rose by…

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2020 Credit & Collections Technology Company Power List announced

27th November 2020 Consumer Collections |

Credit Connect has announced its annual Credit & Collections Technology company power list for 2020. The section edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies.The list…

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Innovation in mobile collection payments to be highlighted in webinar

19th November 2020 Consumer Collections |

Credit Connect Media will host a free live webinar on Tuesday 15th December which will showcase innovation in mobile collections technology. The webinar titled ‘Agile collections technology that’ll outlive the pandemic’ is the latest in the series of Credit Connect webinars which have looked at the latest thematic innovations enhancing collections strategy. The event partner…

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Money Statistics: October 2020

29th October 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for October 2020 Personal debt in the UK People in the UK owed £1,684 billion at the end of August 2020. The average total debt per household, including mortgages, was £60,526 and per adult was £31,972, around 111.5% of average earnings. Net mortgage lending rose by…

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Online Think Tank highlights collections strategy discussions

1st October 2020 Consumer Collections |

Credit Connect’s hosted it’s first-ever Online Collections Technology Think Tank last week which saw collections strategies and the impact of the pandemic discussed by eleven collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, vulnerable customers, affordability, and open banking collections were discussed by panelists and Chair Vanessa Northam…

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2020 Credit & Collections Technology Awards confirms move to online ceremony

28th September 2020 Consumer Collections |

The Credit & Collections Technology Awards, which recognises technological innovation in the credit and collections industry for companies and individuals who have done the most outstanding work in the past year is set to announce the winners via an online webinar ceremony on Thursday 19th November. This year’s online Awards ceremony will replace the face-to-face…

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Online Collections Technology Think Tank confirms speaker line up

17th September 2020 Consumer Collections |

The Online Collections Technology Think Tank has confirmed its agenda and speaker line-up ahead of the launch event next Thursday. The Think Tank has been created as an online event platform so that collections professionals can specifically discuss the role of the technology as we move into the ‘new normal’ way of working as consumers…

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Urjanet and TruNarrative agree utilities and telecoms data partnership

9th September 2020 Consumer Collections |

Regtech company, TruNarrative has announced a new partnership with Urjanet, to integrate utility and telecom account data. The TruNarrative platform delivers financial crime detection, customer onboarding and transaction monitoring to Financial services, e-commerce businesses and gambling operators. The partnership enables TruNarrative’s platform users to connect with consumer utility accounts based on consumer permissions and digitally retrieve…

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Credit Connect launches online events series

4th August 2020 Consumer Collections |

Credit Connect Media is set to launch a series of online digital discussion platforms focusing on technological and innovation developments and strategies within credit and collections Starting in August Credit Connect will launch its new 45 minutes news round-up series discussions with monthly guests analysing the industry developments in an ever-changing world. Titled ‘Connected News‘…

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Consumer credit declines despite mortgage borrowing increase

29th July 2020 Consumer Collections |

The Bank of England’s latest money statistics has indicated that despite an increase in mortgage borrowing there was still a significant net decline in consumer credit. The statistics indicate that the amount consumers owed on credit cards and loans fell by a record amount over the last 12 months. A slump in borrowing and spending…

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FCA challenges firms to improve on vulnerability

29th July 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has set out new best practice guidance for firms to do more to protect vulnerable consumers. The second consultation is its revised guidance for firms on the fair treatment of customers in vulnerable circumstances, alongside new research on the experiences of vulnerable consumers. More than 24 million people display one…

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Ofcom review to save broadband customers money

29th July 2020 Consumer Collections |

A new Ofcom review means that broadband customers who choose not to sign up to contract deals will make total savings of £270 million annually from pricing changes after it was found that broadband firms are failing to protect customers from excessive out-of-contract prices. The communications regulator says that in September, it secured commitments from…

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