Social media and transactional behaviours may be used in credit risk assessments

10th March 2020 Consumer Collections |

Non-financial behaviours such as social media use and transactional behaviour may be used in future credit risk assessment with implications for access to consumer finance, according to a report released by Registry Trust. The ‘Futures of Credit Risk Assessment in the UK’ report written by Senior Lecturer Joe Deville of Lancaster University and published by…

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Money Statistics: February 2020

26th February 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for Febrruary 2020 Personal debt in the UK People in the UK owed £1,675 billion at the end of December 2019. The average total debt per household, including mortgages, was £60,213 and per adult was £31,766, around 112% of average earnings. Net mortgage lending rose…

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One third of consumers enter debt to solve finance gap

18th February 2020 Consumer Collections |

More than three out of ten consumers (34%) say they would be most likely to take on extra debt if they were faced with a sudden gap in their finances, according to new research from R3, the insolvency trade body. Thirteen percent of over 2,000 people surveyed by Savanta ComRes for R3’s latest Personal Debt…

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Ofcom appoints new Chief Executive

12th February 2020 Consumer Collections |

The Ofcom board has announced the appointment of Dame Melanie Dawes as Chief Executive. Dame Melanie has been Permanent Secretary at the Ministry of Housing, Communities and Local Government since 2015. She will take up her new position in early March. Dame Melanie has held senior roles across the Civil Service, working in partnership across…

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Household debt closely parallels Government’s debt

31st January 2020 Consumer Collections |

In the year up to November 2019, UK households borrowed almost as much as the Government, demonstrating that debt remains both a private and public sector issue, according to the January 2020 Money Statistics, produced by The Money Charity. The latest data available from the Bank of England and ONS shows that UK households borrowed almost…

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Money Statistics: January 2020

31st January 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for January 2020 Personal debt in the UK People in the UK owed £1,669 billion at the end of November 2019. The average total debt per household, including mortgages, was £59,982 and per adult was £31,643, around 111.6% of average earnings. Net mortgage lending rose…

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Research highlights the importance of lending trust

31st January 2020 Consumer Collections |

New research from TransUnion has highlighted the importance of trust and says that empowering and educating consumers is essential for lenders to compete in a changing financial landscape TransUnion’s new white paper, which examines consumer credit behaviour in the UK, unveils key trends and themes for lenders to note as we embark on a new…

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New Collections Technology Think Tank launches

27th January 2020 Consumer Collections |

A new Collections Technology Think Tank has been launched by Credit Connect Media. The event will examine collections technology strategies to increase effectiveness and efficiency. The inaugural Collections Technology Think Tank powered by Credit Connect will take place on Thursday 11th June at the Marriott Hotel in Leeds. The event will focus on how collections teams can…

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CMA extends loyalty penalty deadline to ensure effective action

22nd January 2020 Consumer Collections |

The Competition and Markets Authority (CMA) has announced that it has extended the loyalty penalty deadline by six months to ensure regulators take effective action. The loyalty penalty – where companies penalise longstanding customers by charging them higher prices than new customers or those who renegotiate their deal – is  in response to concerns raised…

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Unsecured debt hits new high of £14,540 per household  

10th January 2020 Consumer Collections |

Unsecured debt hit a new peak of £14,540 per household in 2019 according to TUC analysis. Meaning that the average household debt is now 31% above its peak before the financial crisis. The analysis shows that unsecured debt per household rose to £14,540 in the third quarter of 2019, which is up £430 on a…

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Only 43% of consumers start new decade with finances in good shape

3rd January 2020 Consumer Collections |

According to new research by GoCompare, only 43% of consumers will start the new decade with their finances in good shape. Younger adults are the least optimistic about their finances.  Just 29% of 18 to 24-year olds and 26% of 25 to 34-year olds feel they are in good order.  In stark contrast, over half…

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Household bills have risen by over £112 in the past year

2nd January 2020 Consumer Collections |

Annual household bills have risen by £112 during the past year, according to new statistics from comparethemarket.com. The research which analyses the cost of energy, home and motor insurance since 2015 has shown a relentless rise in bills for households across the country. On average, people are spending £2,707 on these three products over the year…

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Credit Connect to host collections technology webinar

2nd January 2020 Consumer Collections |

Credit Connect Media will host its first free live webinar in February. The webinar titled “How to accelerate effective collections with digital transformation” will be the first of a series of webinars looking at the latest thematic innovations enhancing collections strategy. The first partner for the webinar will be Lightico, winner of the Contact Centre…

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