Credit, Collections & Insolvency News
Ofgem has appointed British Gas to take on supplying Rebel Energy’s 84,000 domestic customers and 6,000 non-domestic customers. This follows a competitive process run by the energy regulator. Funds that current and former domestic customers of the supplier have paid into their accounts will be protected, where they are in credit. Domestic customers will also…
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Credit Connect has announced the shortlist of companies and partnerships for this year’s second annual Credit & Collections Industry Awards. The finalists for this year’s awards consist of 97 entrants (whittled down from over 100 entries) from 73 companies within the shortlist, there are 23 partnerships in the running to win across the 20 categories.…
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Energy firm Rebel Energy has entered administration. The energy firm had around 80,000 customers. Energy regulator, Ofgem will appoint a new supplier for customers. The customers will now be left without a supplier, however, they won’t see any disruption to their energy supply as they are protected by Ofgem rules. Tim Jarvis, a…
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Ahead of the April Default Tariff Cap (price cap) rise, Cornwall Insight has released new forecasts for the July 2025 cap. The July cap is forecast to fall to £1,712 a year for a typical dual fuel consumer, slightly lower than our predictions in February. The fall would represent a 7% drop on April’s £1,849…
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Nine million households need to read their meter by 1st April to avoid the risk of overpaying on their energy bills by a collective £34 million, according to research by Uswitch.com, the comparison and switching service. To avoid the higher price cap, which comes into effect on 1st April, households on standard variable tariffs (SVTs)…
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A new Public Accounts Committee (PAC) report has warned that bill payers remain exposed to another energy crisis while facing ‘worryingly high’ energy debts and some of the highest electricity costs in the world. The public accounts committee (PAC) said that the Government has more to do to convince Parliament of the security of UK…
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A new survey by Ocean Finance has found that 73% are worried about affording their essential bills this Spring. Millions of households across the UK are set to be hit with yet another wave of bill increases this April, with hikes expected across council tax, broadband, water, energy, and phone contracts. 42% say they’ve already…
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The Consumer Council for Water (CCW) is urging households to steal a march on April’s wave of bill rises through simple actions, which could help shave hundreds of pounds off water and energy costs. The consumer body is concerned many of the most vulnerable households will struggle to cope with next month’s ‘perfect storm’ of…
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Energy UK has warned that urgent action is needed to bring down energy bills in line with Government targets. The Government has set an ambition of reducing energy bills by ‘up to £300’ by 2030. A new report has highlights that reducing reliance on international gas prices is the only long-term solution. Being at the mercy…
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The Financial Conduct Authority (FCA) has identified significant gaps in how firms support vulnerable customers. It was found that 44% of vulnerable customers reported negative experiences, compared to 33% of non-vulnerable customers. Three-quarters (74%) of vulnerable customers who told their firm about their circumstances said that staff asked the right questions to understand their situation,…
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The Money and Mental Health Policy Institute, the charity founded and chaired by Martin Lewis (MoneySavingExpert) has been recommended for ‘super-complainant’ status by the Department for Business and Trade — which will grant it special powers to ensure action on specific consumer harms from regulators. Money and Mental Health will be given the power to…
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The Resolution Foundation is calling on the Government to change its child poverty strategy. In a new report, the Foundation has warned that the roll-out of £3 billion of previously announced benefit cuts will contribute to an increase in child poverty rates from a projected 31 per cent at the start of the Parliament (2024-25),…
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National Energy Action research has found that nearly half of adults (49%) expect to ration energy in coming months as average bills set to rise by over £100. The data follows on from Ofgem’s announcement that the energy cap will rise by 6.4% in April with the average energy bill rising to £1,849 a year…
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