Credit, Collections & Insolvency News
A new report from Innovate Finance, published with EY. says regulatory constraints are preventing fintech firms from boosting financial inclusion and helping consumers through a cost-of-living crunch. The report urges regulators to swiftly expand the UK’s open banking regime and loosen rules on robo-advice so consumers can access free financial guidance on managing their debts.…
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Credit Connect’s hosted its sixth Online Collections Technology Think Tank 4.1 last week which saw collections strategies and the impact of cost of living economic stresses discussed by thirteen collections professionals from a variety of industry sectors. The themes of collections risk, customer engagement, affordability and the future of collections were discussed by panelists and…
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The 2023 Credit & Collections Technology Awards have opened for entries. Launched in 2017, the seventh annual awards seek to recognise excellence in credit and collections technology. The Credit & Collection Technology Awards powered by Credit Connect are judged by independently selected judges from across the industry, who have the enviable task of identifying the best and greatest…
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New research by FICO has found that the demand for Artificial Intelligence (AI) products and tools is on the rise with more than half of the financial services sector (52%) saying they are a higher priority than 12 months ago, despite the fact that the vast majority (71%) have not implemented ethical and Responsible AI…
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Over 70% of UK organisations that offer contact centre services are failing to implement new ways of communicating with their customers, new research by Sigma Connected and Arum has found. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to…
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Credit Connect has announced its annual Credit & Collections Technology company power list for 2022. The fourth edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Each year Credit Connect identifies the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies.…
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Credit Connect has confirmed the line-up for the Credit & Collections Technology Think Tank and Awards which takes place at the Midland Hotel in Manchester in two weeks’ time on Thursday 17th November. The awards are judged by a panel of industry experts who have reviewed technological excellence in four different sections: creditor and lender,…
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Gambling treatment and support services need to dovetail better with debt advice, to ensure that recovery pathways for people affected by gambling harm are more likely to succeed, according to a new report by the University of Bristol in conjunction with StepChange Debt Charity, supported by the Gambling Commission. The report finds that gambling is…
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Almost three-quarters of consumers are concerned about having enough funds to manage the festive shopping period, according to a new report from fintech platform Trust Payments. The survey of 2,000 residents in the UK to find out their spending habits, purchase patterns and financial concerns found that not only is the festive season a concern…
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The finalists for the sixth annual Credit & Collections Technology Awards, the UK’s celebration of tech innovators in credit and collections, have been revealed. The Credit & Collections Technology Awards, organised by Credit Connect Media will host the Awards ceremony as a face-to-face event at the Midland Hotel, Manchester on Thursday 17th November. This year’s awards will…
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Customers are demanding on as many as seven different ways to interact with payment and collections teams, including newer channels not commonly known for business use such as WhatsApp and Snapchat, according to research from conversational AI specialist Webio. The Webio Customer Connections report, based on a survey of 2,000 UK adults exploring their experiences…
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Credit Connect’s hosted its fifth Online Collections Technology Think Tank 3.2 last week which saw collections strategies and the impact of cost of living economic stresses discussed by twelve collections professionals from a variety of industry sectors. The themes of collections risk, customer engagement, affordability and the future of collections were discussed by panellists and…
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Equifax has announced a new partnership with fintech Paylink Solutions to automate its digital affordability solution using Open Banking data and APIs. Paylink Solutions delivers technology across the financial services and utilities sectors using its digital affordability application. Equifax’s Open Banking service will enhance Paylink Solutions’ existing affordability solution. It will allow businesses to understand…
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