Four in ten cut back on Christmas gifts

New research from financial wellbeing business Loqboxr has revealed a major shift in how  families are approaching Christmas this year, with four in ten planning to buy fewer gifts and a quarter saying the season has become ‘too materialistic.’ Rather than these changes taking the shine off the season, this shift shows families are choosing…

Read more

Rate of child poverty set to fall for the first time in nine years

The package of measures announced in the Government’s Child Poverty Strategy – including the abolition of the two-child limit on benefit support and an expanded Free School Meals offer – will result in child poverty rates falling in 2026-27, the first time in nine years (outside the pandemic), according to new analysis by the Resolution…

Read more

Government launches child poverty strategy to support families

The Government has announced a new Child Poverty Strategy, which aims to lift 550,000 children out of poverty by 2030. The Government says that following the reversal of the two-child limit, the strategy tackles the root causes of poverty by cutting the cost of essentials, boosting family incomes, and improving local services so every child…

Read more

Bill reform could save struggling households £950 a year

As people across the country battle an unrelenting living standards crisis, Citizens Advice has revealed reforming bill support across essential markets, including energy and water, could save eligible households a staggering £950 a year. That’s the equivalent of £79 a month, which amounts to an income boost of almost 6% for low-income households. Citizens Advice’s…

Read more

14% of households are worried about debt

2nd December 2025 Arrears and Recoveries | #debt

Only 14% of households are worried about debt, but fewer than one in five (19%) are classed as resilient when it comes to their use of it, according to research by the HL Savings & Resilience Barometer. The data also showed that across the board, almost half (46%) of debt is used for consumption rather…

Read more

One in three struggling with energy bills set to rise £75

Nearly one in three UK households are worried about paying their winter bills, according to new figures from Ocean Finance. With energy costs rising faster than many can cope with, families face a tough few months ahead whilst Ofgem warns that bills could rise by £75 next spring.  The survey also revealed that 33% of…

Read more

More than one in four will struggle to afford Christmas

New YouGov polling by StepChange Debt Charity reveals more than one in four adults (27%), equivalent to around 14.3 million people, will struggle to afford Christmas this year, which rises to almost one in three (31%) among parents with children at home. With the cost of living still stubbornly high and millions struggling to make…

Read more

Ofcom fines Virgin Media £23.8m for putting vulnerable customers at risk

1st December 2025 Consumer Collections | #telecoms

Ofcom has fined Virgin Media £23.8 million, after it disconnected telecare customers during its programme to migrate customers to digital landlines. Landline phone calls have traditionally been delivered over a copper-based network known as the public switched telephone network (PSTN). This network is beyond its intended lifespan and is becoming increasingly unreliable, so it needs…

Read more

Millions borrowing from family and friends to cover costs

With possible income tax and threshold reforms expected in the Budget, new data from Howden Life and Health reveal families are already under pressure, with millions forced to borrow from friends and family, take out loans, and even cancel insurance policies to cover sudden costs. As part of its Health Gap report, Howden Life and Health surveyed 3,000…

Read more

One in ten have no emergency savings

One in ten (8%) of people have no emergency savings at all, rising to one in ten women (10%) according to Hargreaves Lansdown (HL) Savings and Resilience Barometer. The research found that 11% of the squeezed middle (35-54), 12% of single people and 17% of renters do not have savings, whilst 11% have £100 or…

Read more

Credit & Collections Technology Awards announces 2025 winners

The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…

Read more

42% of over-65s are worried about winter energy bills

21st November 2025 Consumer Collections | #energy bills

New Skipton Building Society research has revealed that 42% of over 65s are worried about this coming winter, with the cost of heating and energy bills topping their list of concerns (86 per cent), followed by the overall cost of living (76 per cent) and homes not being warm enough (58 per cent). To shine…

Read more

CSA calls for Government to act on inaccurate online advice

21st November 2025 Arrears and Recoveries | #online advice

A new report from the Credit Services Association (CSA), the UK trade association for debt collection and purchase, is calling on the Government and Information Commissioner to turn the tables on online ‘influencers’ who give inaccurate advice to unsuspecting consumers, including those already facing significant problem debt. The new report has found that one of…

Read more

1 3 4 5 6 7 62