Credit, Collections & Insolvency News
E.ON Next has paid £14.5 million after failing to provide final bills and refund customer credit balances to prepayment meter customers. An investigation by the energy regulator, Ofgem, found almost 250,000 prepayment meter customer accounts were affected between February 2021 and September 2023 due to an error within its billing system, which E.ON Next self-reported…
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Cornwall Insight has announced its final forecast for the January – March Q1 2025 and as a result, households using a typical amount of gas and electricity will pay £1,736 a year from January. The increase would be a £17 a year rise, or a 1% increase, compared with the current typical annual bill of…
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Credit Connect hosted its fourth in-person Credit & Collections Technology Think Tank last week in Manchester which saw credit and collections strategies and the impact of the cost of living discussed by sixteen professionals from a variety of industry sectors at the Midland Hotel in Manchester. The themes of cost of living impacting customer engagement,…
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Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by the regulator Ofwat. The Consumer Council for Water (CCW) has published the findings of an in-depth study of 9,500 households. It gauged billpayers’ views on the regulator’s draft decisions to allow water companies to…
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The Government has launched a new commission set up by the Department for Environment, Food and Rural Affairs (Defra) to explore how water companies in England could work better. The review could see water companies banned from making a profit under plans for a complete overhaul of the system. The Commission forms the next stage…
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Ahead of a hand-in of more than 500,000 signatures calling on the UK Government to protect the Winter Fuel Payment, new research from Independent Age has found that 44% of older people (65+) in England think losing the Winter Fuel Payment will negatively impact their physical heath. The new polling also shows that many people…
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New Age UK analysis reveals that shockingly high numbers of pensioners living below or just above the poverty line – 82% or four in every five are set to lose their Winter Fuel Payment (WFP) as a result of the Government’s policy change. This includes huge numbers of older people who are aged over 80, disabled,…
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Water companies in England and Wales have been told to pay £158 million penalty to customers as a result of poor performance. The regulator, Ofwat, announced the penalties as part of its annual review of companies’ performance. Performance penalties have totalled more than £430m since 2020. Ofwat’s annual Water Company Performance Report which shows disappointing…
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The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third (29%) to the highest level in nearly a decade according to analysis by the Consumer Council for Water (CCW). CCW’s annual household customer complaint-handling report shows overall customers had to make a total…
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One million people are determined to put off switching on their heating until December to help keep costs down according to new research from Uswitch.com. However the average household will turn on their heating this Sunday (6th October) this year. That’s nearly a week earlier than last year’s big switch-on, which fell on 12th October. With…
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7.7 million households in England are at risk of fuel stress this winter, including the majority of families with children. The Government will therefore need to do more to support vulnerable households who are no longer eligible for Winter Fuel Payments (WFP) and those who never have been, according to new research published by the…
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With energy bills are set to rise again, by 10%, from today (Tuesday 1st October), a new survey by fuel poverty charity National Energy Action and YouGov has found almost half (46%) of adults say they are likely to ration their energy use this winter – using less than they should for maintaining comfort and wellbeing. A…
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Here is an overview of The Money Charity’s latest statistics for September 2024 Personal debt in the UK People in the UK owed £1,860.6 billion at the end of July 2024. The average total debt per household, including mortgages, was £65,515 and per adult was £34,457, around 95.8% of average earnings. Net mortgage lending increased by…
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